Healthcare Business Analyst - Member Experience

A client of Innova Solutions is immediately hiring for a Healthcare Business Analyst
Position type: Full time - Contract to hire
Duration: 6-month contract
Location: Philadelphia, PA 19103 (Hybrid)
As aHealthcare Business Analyst, you will:

• Gather, document, and analyze business requirements from stakeholders and subject matter experts.
• Assist in identifying root causes of business and operational issues and recommend practical solutions.
• Support requirements definition, business process mapping, use case development, and workflow documentation.
• Research and evaluate business problems and assess their relationship to existing technology solutions.
• Partner with business and technical teams to translate business needs into functional requirements.
• Create presentations, reports, dashboards, meeting materials, and executive summaries.
• Participate in project planning, requirements gathering sessions, workshops, and stakeholder meetings.
• Support testing activities including test case review, defect validation, and business acceptance testing.
• Analyze customer feedback, service trends, operational metrics, and business performance data.
• Assist in developing business cases, cost-benefit analyses, project proposals, and recommendations.
• Present findings, recommendations, and project updates to stakeholders and leadership teams.
• Contribute to continuous improvement initiatives focused on customer experience, digital engagement, and operational efficiency.
• Develop understanding of healthcare operations, member experience journeys, customer service processes, and regulatory considerations.
• Works under general supervision while developing knowledge of healthcare business processes, customer service operations, digital engagement platforms, and technology solutions that support member and provider experiences.

The ideal candidate will have:

• Experience supporting any fields but desirable includes healthcare, insurance, customer service, digital experience, or customer-facing applications.
• Experience working with reporting, dashboards, KPI analysis, or operational metrics.
• Experience with Power BI, Tableau, SQL, Databricks, or data visualization tools.
• Experience working with customer feedback, call center analytics, web analytics, or operational reporting.
• Familiarity with Agile methodologies and Scrum practices.
• Experience in content creation, social media, digital communications, or marketing-related activities.
• Experience in digital arts, visual design, multimedia production, or theatrical/public speaking activities. Demonstrated ability to communicate complex concepts in a clear and engaging manner.
• Strong presentation and storytelling skills with the confidence to present to large audiences.

Qualified candidates should APPLY NOW for immediate consideration!
This position is only open to applicants who can be engaged on a W-2 basis. 1099 contractors and Corp-to-Corp arrangements will not be considered for this position.
Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines.
REFERRAL PROGRAM:
This position qualifies for a Referral Bonus amount of $250-$1000 dollars. Click here to learn more - . Please email your referral details along with their resume to
Gandam Meghana


PAY RANGE AND BENEFITS:
Pay Range*: $40 - $46 per hour
*Pay range offered to a successful candidate will be based on several factors, including the candidate\'s education, work experience, work location, specific job duties, certifications, etc.
Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
ABOUT INNOVA SOLUTIONS:Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.
Recent Recognitions:
Named One of America's Best Employers for New Grads by Forbes (2024)
Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025)
One of the Largest IT Staffing Firms in the US - Ranked #3 by Staffing Industry Analysts (SIA, 2024)
One of the Largest Staffing Firms in the US - Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
AWS Advanced Tier Services Partner with 100+ certifications
Website:
Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or . Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
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