Quality Process Specialist

Scope of Work / Key Responsibilities:

• Support the functionality, performance, maintenance, and enhancement of enterprise tools used for Requirements Management, FMEA, and Control Plans.
• Gather stakeholder and user feedback to identify improvement opportunities, define requirements, and support prioritization of tool and process enhancements.
• Coordinate project activities, track progress, monitor risks and issues, and communicate status with business stakeholders, IT partners, and participating functional teams.
• Collaborate with internal IT teams and external software vendors to troubleshoot issues, validate solutions, support releases, and deploy approved enhancements.
• Provide user support, training materials, process documentation, and knowledge transfer to improve adoption and consistent use of APQP-related tools.
• Support development, deployment, and improvement of Power BI dashboards and related analytics to increase visibility to product development performance and process effectiveness.
• Serve as a subject matter resource for tool usage, process alignment, data quality, and continuous improvement activities related to Requirements Management, FMEA, and control plan processes.

Minimum Qualifications / Experience:

• Experience supporting Engineering software tools, business process improvements, requirements management, APQP, FMEA, control plans, quality management, product development processes, data analytics, or related technical/business systems.
• Experience working with cross-functional business teams, IT organizations, software vendors, and end users to resolve issues and deliver process or tool improvements.
• Ability to document requirements, support testing, develop training materials, communicate status, and manage multiple priorities in a project environment.
• Education: Highly Recommended Engineering or Computer Science Bachelor’s Degree