Senior Manager, CRM

Experience

• 7+ years working directly in CRM administration, implementation, or CRM-focused operations, including hands-on configuration/admin work in both Salesforce and Microsoft Dynamics (or strong depth in one with solid working knowledge of the other).
• 3+ years managing a team and/or owning a platform at the "senior admin/manager" level — accountable for roadmap, delivery, and stakeholder relationships, not just ticket resolution.
• Demonstrated experience leading or significantly contributing to a CRM migration, consolidation, or major re-platforming effort.
• Experience building or running an intake/governance process for a shared business system.
• Track record of partnering with Sales, Marketing, and/or Customer Service leadership, including translating ambiguous business requests into a scoped, sequenced plan.

Skills

• Strong hands-on skills in at least one platform: declarative configuration (objects, flows/workflow rules, validation rules, page layouts, permission sets/security), with working fluency in integrations and data models.
• Comfort with data: SQL or similar, data quality/deduplication practices, and reporting/dashboarding (Salesforce Reports/Dashboards, Power BI, or similar).
• Project and change management skills — can run a roadmap, manage a budget, and sequence a multi-quarter consolidation initiative.
• Excellent stakeholder management and communication; able to flex between a technical conversation with a developer and a business-outcomes conversation with a VP of Sales in the same day.
• People management experience: hiring, coaching, performance management.