Member Services Representative, AACU Loan and Account Quality Assurance

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This job is a member of the Servicing Operations team within the American Airlines Credit Union. The role is responsible for assisting coworkers throughout American Airlines Credit Union in achieving quality assurance and contributing to a friendly and cooperative working environment.

What you'll do

• Review opened share and checking accounts and verify data for completion and accuracy for consumer and business accounts
• Review unfunded membership accounts and closed accounts
• Review approved, canceled, and denied applications
• Document account exceptions via events for MSR resolution
• Respond to MSR phone calls and e-mails for clearing of exception items
• Prepare and maintain statistics for monthly reporting and identification of process improvement opportunities
• Reconcile general ledger accounts
• Report any suspicious account opening activity to management
• Assist in development of department projects
• Look for process improvement opportunities for quality control and fraud prevention
• Perform other duties as assigned
• The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• ​High school diploma or GED equivalent

Preferred Qualifications- Education & Prior Job Experience

• ​1 year account processing experience
• Experience with AACU systems
• Previous banking or Credit Union experience

Skills, Licenses & Certifications

• ​Skilled in Microsoft Office software (e.g., Word, Excel,  Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
• Knowledge to use Excel at a mid-beginner level or higher
• Ability to type 35 wpm with 100% accuracy
• Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
• Ability to work independently and with minimal supervision
• Ability to perform basic math calculations and analyze data
• Ability to self-motivate with strong organization skills and capacity for attention to detail
• Ability to effectively prioritize work and work well under deadlines and high volume pressure
• Ability to maintain satisfactory performance and attendance
• Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.