Account Executive Online Sales

We’re game changers. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. Account Executive – Public Safety / 911 Territory: Ohio, Pennsylvania, Update NY, Kentucky, West Virginia Travel: ~50% So, what’s the role all about? This role is responsible for driving net-new business, pipeline growth, and revenue within 911 Emergency Communications Centers and broader Public Safety agencies across a seven-state territory.

The Account Executive will own the full sales cycle while acting as a trusted, consultative partner—positioning NiCE’s Public Safety solution portfolio through direct selling, partner collaboration, and solution expertise. Success in this role requires balancing high-activity territory execution with deep understanding of Public Safety workflows , including 911 and Criminal Justice digital evidence processes, to win complex public-sector opportunities.

Key Responsibilities Sales && Territory Execution - Build and execute a strategic territory plan to drive meeting creation, pipeline growth, and revenue.

• Conduct consistent outbound prospecting and account-based outreach to generate first meetings and new opportunities.
• Manage the full sales cycle, including discovery, solution positioning, procurement navigation, and deal close.
• Deliver accurate weekly reporting on activity, pipeline creation, and forecasting.
• Achieve quarterly and annual pipeline and revenue targets. Public Safety && Customer Engagement - Develop strong relationships with 911 directors, supervisors, procurement teams, IT leadership, and executive stakeholders.
• Maintain and grow existing customer relationships to maximize long-term revenue and generate referral opportunities.
• Operate with a mission-driven mindset focused on improving staff well-being and operational performance within 911 centers. Support technical responses to RFPs, RFIs, and bids, including development of Scopes of Work (SOWs).
• Collect customer feedback on solution requirements and interface with Product Management on market needs and trends.
• Partner && Internal Collaboration - Manage and co-sell with reseller and channel partners to expand territory coverage and accelerate opportunities.
• Collaborate cross-functionally with Marketing, Product Management, Business Development, Project Management, Legal, Professional Services, and Customer Support.
• Required Experience && Skills - 3–5+ years of technology sales and/or sales engineering experience within Public Safety, 911/PSAP, or Government sectors.
• Strong understanding of Public Safety and Criminal Justice workflows, including digital evidence processes.
• Proven success generating pipeline and closing deals in complex public-sector procurement environments.
• High-activity, disciplined sales execution with exceptional work ethic.
• Strong communication, technical aptitude, and creative problem-solving skills.