Helpdesk Specialist @ Washington DC, 100% onsite

Helpdesk Specialist @ Washington DC, 100% onsite

Key requirements:

• 3 to 10 years of experience, Windows and Apple desktop support, Microsoft Office suite, endpoint management, mobile device support, incident ticketing.

• The specialist responds to and diagnoses user problems through direct discussion, resolves technical issues, and closes service and incident requests within the agency's service level agreements.

• Day-to-day work includes installing, operating, and maintaining District-owned desktop software across both Windows and Apple systems, supporting Microsoft Office, Project, Visio, and Outlook, and working with endpoint management tools.

• supports mobile devices including iPads, iPhones, Android devices, and tablets, logs and routes requests in an incident management system, and troubleshoots agency-specific and web applications.

• Additional duties include coordinating with other technical teams on outages and widespread security incidents and adhering to enterprise-wide security policies.