Desktop Support Technician

Join Year Up as part of our Desktop Support Job Training Program, designed to bridge the opportunity gap for young adults. This empowering initiative combines targeted education in information technology with hands-on internship experience at leading companies. Participants will gain valuable real-world exposure to the technical support and IT fields, developing key skills in software, hardware, and customer support. Our program not only equips you with technical know-how but also nurtures critical soft skills, tailored to help you launch a successful career in technology.

Responsibilities

• Complete rigorous training in desktop support including installation, troubleshooting, and maintenance of computer systems.
• Participate actively in internship assignments with corporate partners, applying classroom learning to real-world scenarios.
• Engage in workshops that develop interpersonal and professional skills necessary for success in a corporate environment.
• Collaborate with peers and mentors to complete projects and receive feedback on performance.
• Follow industry-standard practices and protocols for IT support and security.

Required Skills

• Ability to troubleshoot software and hardware issues
• Strong understanding of Windows and Mac OS environments
• Knowledge of network configuration and security
• Excellent communication skills
• Ability to work in a team and manage time effectively