HR Officer

Job Title: HR Officer

Location: Hybrid, Farnborough (2-3 days in office/on site)

Salary: 30,000 - 35,000 per annum, depending on experience

Job type: Full time, Permanent

Working Hours: 40 hours per week, Monday-Friday

Our client is a consultancy supporting the full journey towards customer-oriented transformation, from customer-centric strategy and customer experience design to data analytics, people empowerment and performance management.

Role purpose:

The HR Officer will support the day-to-day delivery of HR operations across the UK and Ireland. The role will provide first-line guidance to employees and managers, coordinate core employee lifecycle activity, and handling of routine HR matters, while recognising when complex, sensitive or formal issues should be escalated.

The role will work closely with line managers, the clients HQ HR Team, UK accountants and hr inspire. The relationship with hr inspire will provide access to specialist HR guidance and support, helping to ensure that formal or more complex matters are handled appropriately and consistently.

Key responsibilities:

• Support and Coordinate the day-to-day delivery of HR operations across the UK and Ireland, covering the full employee lifecycle from recruitment and onboarding through to employee changes, absence, development, probation and offboarding.
• Act as the first point of contact for employees and managers, providing clear and timely guidance on routine HR policies, procedures and employee-related processes.
• Handling of routine HR matters within established company policies and processes, using sound judgement to recognise when complex, sensitive or formal matters require escalation.
• Coordinate recruitment activities across the UK business, working closely with hiring managers to support vacancy management, candidate screening, interview coordination, candidate communication and offer administration.
• Support employees and managers with routine absence and sickness processes, ensuring company procedures are followed consistently, and relevant records are maintained accurately.
• Coordinate and support performance and development processes, including probation reviews, Performance Development Reviews, and Personal Development Plans.
• Maintain accurate and reliable employee data across HR systems, including Personio and SAP, with a strong focus on data quality, confidentiality, and compliance.
• Ensure HR documentation and employee information are managed securely and in accordance with internal procedures and data protection requirements.
• Coordinate the monthly payroll with the company's UK accountants, ensuring accurate and timely employee information is provided; queries are followed through, and relevant changes are appropriately recorded.
• Work collaboratively with line managers, the Operations Manager, the HQ HR Team, UK accountants and hr inspire to ensure employee lifecycle processes are completed accurately
• Contribute to wider HR and People initiatives, including the development of UK and Ireland HR processes, the client's career model and employee experience improvements.
• Identify opportunities to improve HR processes, systems, documentation, and ways of working to increase efficiency.
• Build effective working relationships with employees, managers, senior stakeholders, HQ and external partners across the business.
• Operate with a high level of organisation, accuracy, confidentiality, and professionalism while managing multiple priorities in a fast-paced environment.
• Support routine HR activities independently while escalating formal employee relations matters, complex absence cases, disciplinary or grievance issues, contractual concerns and other higher-risk matters to the appropriate HR specialist or senior stakeholder.

About you:

Experience and knowledge:

• Relevant practical experience in HR administration, HR operations, People Operations, or a comparable HR role.
• A working understanding of the employee lifecycle, including recruitment, onboarding, employee administration, absence, probation, performance processes and offboarding.
• Working knowledge of UK HR practices and employment processes, with the ability to apply company policies appropriately and recognise when specialist advice is required.
• Experience of payroll coordination or providing accurate monthly payroll changes and information would be advantageous.
• CIPD Level 3 qualification is desirable.

Skills and behaviours:

• Strong organisational skills, with the ability to manage multiple activities, priorities, and deadlines.
• Excellent attention to detail and a high level of accuracy when working with employee information, contracts, payroll data, and HR documentation.
• Strong written and verbal communication skills, with confidence communicating with employees, managers, candidates, and external partners at different levels.
• Sound judgement and the ability to distinguish between routine HR matters and those requiring specialist guidance, escalation or senior involvement.
• A professional, approachable and supportive manner, with confidence acting as the first point of contact for employees and managers.
• The ability to work autonomously on routine tasks while maintaining appropriate communication with management and other relevant stakeholders.
• Strong collaborative skills and the ability to build effective working relationships across different functions, locations, and cultures.
• Demonstrated ability to handle confidential and sensitive employee information appropriately.
• Competence using Microsoft Office applications and confidence working with digital HR systems.

Note: We do not sponsor visas. Applicants must be eligible to work in the UK.

Please click APPLY to submit your CV and Cover Letter for this role.

Candidates with the experience or relevant job titles of; HR Advisor, HR Administrator, Payroll Administrator, HRIS Management, Employee Relations Support, Recruitment Coordination, HR Data Reporting, HR Systems, Absence Management may also be considered.