Technology Business Analyst

Technology Business Analyst Contract / Max Term Engagement Contract

Join FinXL's growing Digital Transformation Practice and drive an enterprise AI knowledge management re-platform engagement for an Enterprise Insurance company!

FinXL Professional Services is a leading IT consultancy that partners with clients to bridge the gap between business needs and technology capabilities. Since 2003, we have been delivering high-value ICT services across government, finance, telecommunications, and enterprise sectors. Working with FinXL gives consultants access to high-impact client engagements, our dedicated training platform for continuous upskilling, and a collaborative professional services environment.

FinXL is seeking an experienced Technology Business Analyst to join our Digital Transformation consulting practice. In this engagement (offered as a Contract or Max Term Engagement Contract), you will become a key member of our team and be deployed with an Enterprise Insurance company on a high-profile transformation project. In this position, you will help lead an enterprise Knowledge Management re-platform initiative within a broader Contact Centre Transformation-transitioning legacy systems to a contemporary AI-enabled SaaS platform.

Responsibility

• Bridge business objectives and technical solution delivery through strategic thinking and structured analysis


• Elicit, analyse, and document detailed technical and functional requirements for the new platform


• Assess current IT capabilities, identify functional gaps, and design scalable technology-driven solutions


• Collaborate across internal technology groups, enterprise stakeholders, and strategic SaaS vendor partners


• Support delivery across MVP design, build, enterprise data migration, archiving, and system decommissioning


• Align platform capabilities with wider contact centre transformation initiatives and organisational objectives


• Partner with cross-functional business divisions to drive operational readiness and business adoption

Key Skills & Experience

• Proven track record as a Technology Business Analyst delivering complex enterprise software solutions


• Demonstrated experience with knowledge management platforms, contact centre systems, or SaaS re-platforming


• Strong exposure to AI-enabled software solutions or modern enterprise digital transformation programmes


• Exceptional requirements elicitation, solution design, process mapping, and gap analysis capabilities


• Proven ability to collaborate effectively with strategic SaaS vendors and systems integration partners


• Outstanding stakeholder engagement and communication skills across diverse business and technical teams


• Prior consulting experience within enterprise insurance, financial services, or regulated environments is highly regarded

Why Join FinXL?

• Access FinXL's dedicated training platform for continuous upskilling


• Deliver a flagship AI-enabled knowledge management re-platform programme


• High-impact consulting engagement with an Enterprise Insurance leader