Senior Business Analyst - Enterprise Transformation Office

Transform lives, every single day Do you want a career that means more? At Anglicare Sydney, we bring the strength, the support and the strategy to make it happen. We're a well-respected not-for-profit that's been serving society's most vulnerable for 170 years. Each year, we achieve life-changing outcomes for the 40,000+ people who rely on our person-centred support. And now, we're extending our reach and impact even further. As a Senior Business Analyst you'll be key to our mission to enrich lives and strengthen communities. Be welcomed into a compassionate, respectful and purpose-driven community where we don't just talk about values - we live them.

Your opportunity

You'll play a key role in delivering Anglicare Sydney's Thread Program, a significant digital transformation initiative designed to improve how our community services operate and support the people who rely on them. Working within our Transformation Office Project Delivery team, you'll partner closely with business and technology stakeholders to understand their needs, translate complex technical concepts into practical business solutions and support the transition of services onto Salesforce. This is a highly collaborative, stakeholder-facing role where your ability to lead discussions, facilitate workshops and navigate competing priorities will be essential to delivering successful project outcomes. With integrity and a collaborative approach, you will:

• Build strong relationships with stakeholders across the organisation, proactively engaging with business teams to understand their needs and project requirements.
• Plan and facilitate workshops, guiding discussions, challenging assumptions and gathering clear, actionable business requirements.
• Translate complex technical information into clear, accessible business language, bridging the gap between business stakeholders and technology.
• Analyse and document business processes, requirements and solution designs, identifying opportunities to improve service delivery.
• Support Salesforce implementation activities across multiple project streams, including testing, data migration and transition to operations, with travel to various Anglicare sites for workshops and project activities.

What you'll bring

You're an experienced, confident and engaging Business Analyst who knows how to bring people together, clearly communicates, asks the right questions and turn complex business challenges into practical solutions. You excel at building relationships with stakeholders at all levels, are self-driven and can confidently lead workshops, navigate challenging conversations and communicate technical information in a way that's easy to understand. You bring strong critical thinking and analytical skills, a proactive approach and the ability to balance competing priorities in a fast-paced project environment. Importantly, you share our values of integrity, justice, compassion and excellence.

What's required

• Minimum 7 years' experience in business and systems analysis, including working as a Business Analyst in a project delivery environment including transformation experience.
• At least 12 months' hands on experience with Salesforce in a Business Analyst capacity.
• Excellent communication and demonstrated ability to build and manage relationships with stakeholders across business and technology teams, including senior leaders.
• Proven capability in planning and facilitating workshops, gathering and documenting business requirements, and translating technical concepts into clear business language.
• Strong background in end to end system implementations, including business process documentation and analysis, solution design, writing requirements and user stories, testing, data migration and integration.
• Demonstrated ability to identify system and process efficiencies.

What's preferred

• Involvement in large-scale digital transformation or CRM implementation projects in an ambiguous environment.
• Experience working for non for profit, community services, healthcare or aged care industries.
• Proficiency with business analysis and process mapping tools such as BIC, Jira, confluence or other.

Why Anglicare?

We provide meaningful opportunities and choice, both for the individuals and communities we support and the dedicated people here who make it happen. At Anglicare, you'll get the security, stability and opportunities that come with a strong, well-established organisation that's ready for the future. You'll belong to a community of kind, humble and respectful people of all faiths and backgrounds. You will also be supported to gain new knowledge, deepen your experience and expertise, and shape a rewarding career.

On top of that, here are just some of the tangible benefits you will enjoy in a career with us:

• Flexible work options to get the most out of work and life
• Pay less tax on your income and increase your take home pay.
• With salary packaging, up to $15,900 of your income is tax free.
• Spend up to $2,650 on accommodation, meals and entertainment also tax free with salary packaging.
• Ongoing professional development and leadership training to advance your career
• Exclusive discounts to over 400 retailers
• Employee Assistance Program and Fitness Passport with discounts to over 800 gyms for you and your family

Are you ready for a career that means more? This role is a 12-month fixed term contract and involves travel to various Anglicare Sydney sites to facilitate face-to-face workshops and support testing.

All applicants will receive a response.

Anglicare is as wonderfully diverse as the customers and communities we support. While we are guided by our Christian-based values, our team includes people of all faiths and background who share our commitment to serving others, and we value the diverse perspectives they bring. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultural backgrounds.

Application Close Date: December 11, 2026

Do you want a career that means more? We bring the strength, the support and the strategy to make it happen. At Anglicare, we're building a future where every voice counts. We celebrate diversity, champion equity, and foster a culture of belonging - because your unique perspective helps shape stronger communities. Joining our team means becoming part of a values-led community, committed to transforming lives across aged care, housing, mental health, disability and family services. Here, you'll find the stability and support to build a meaningful career while making a positive impact in the lives of our society's most vulnerable people. Because your passion for helping others deserves a home where it can truly flourish. Anglicare is where you can do the best work of your life.

Your rewards and benefits

We believe that caring for others starts with caring for our people. Because you put so much heart into helping the most vulnerable in our community, we're committed to supporting you to thrive both professionally and personally. We support your career by investing in your growth, balance and security through professional development opportunities. We also offer competitive salary packaging, wellbeing programs and generous discounts for you and your family.

Staff Rewards

Enjoy access to our staff rewards portal, with exclusive discounts to over 400 retailers, free wellbeing resources and more.

Salary Packaging

Pay less tax on your income and increase your take-home pay! With salary packaging, up to $15,900 of your income is tax free. You can also spend up to $2,650 on accommodation, meals and entertainment tax free!

Employee Assistance Program

At Anglicare, we care about your mental wellbeing, both at work and at home. Our confidential Employee Assistance Program provides free counselling as you need it.

Employee Referral Program

Be rewarded with a $1,200 incentive every time you help us find the right person for a permanent role! Simply go to our careers page, refer a friend for a permanent role, and if they're hired, you'll receive an additional $1,200 (taxable) payment when they reach six months of service.

Formal Recognition

The Performance Review process supports your professional goals through ongoing conversations and feedback from your manager. Your Annual Review Conversation provides an opportunity to formally recognise and reward outstanding performance through career progression, skill development and secondment.