W2 Contract | Infrastructure Lead - Greenwood, SC | 24 Months

Job Title: Infrastructure Lead
Location: Greenwood, SC
Duration: 24 Months

Prefer Local candidates – Local to  Greenwood SC will be sure shot placement

Rate: $50-53/hr on W2
Primary Skills: Infrastructure, SCCM, VMware, GxP
Description:

This is day 1 onsite in Greenwood, SC

Key responsibilities

• Own day-to-day delivery and technical decisions for the region. Accountable for SLA and KPI performance, reported to the Global SDM
• Act as the senior L3 escalation point onsite for EUC, M365, server, network and database issues. Coordinate offshore tower engineers and OEMs and third parties
• Major incidents: join or chair P1/P2 bridges for regional incidents, provide onsite situational assessment, and give stakeholder updates
• Lead root-cause analysis and problem management for recurring regional incidents. Track CAPA through to evidenced closure
• Change management: review and approve standard and normal changes for the region before CAB. Make sure GxP impact assessment, validation and rollback evidence are in place
• GxP and quality: make sure regional staff complete GxP training, follow CHI SOPs, and keep ALCOA+-compliant records. Support customer audits and regulatory inspections
• Manage the onsite engineer's workload, schedule, on-call rotation, coaching and performance
• Regional governance: weekly operational reviews with CHI site and regional IT leads, plus input to monthly service reviews and QBRs (SLA, CSAT, improvement backlog)
• Transition leadership for the region: run per-site cutover waves, the dual-run and coexistence model with Lonza, KT scorecards, and toll-gate readiness
• Keep regional CMDB data, the site inventory ( ±5% baseline flex tracking) and runbooks current
• Drive continuous improvement and automation adoption (AMURAA iFix, iPatch, iMonitor++) to support the offshore ramp-down from 28 to 24 FTE

Required skills and experience

• 8-12 years in infrastructure operations, with at least 3 years leading onsite or regional IT support teams in a managed-services model (rec.)
• Broad hands-on depth across Windows Server, VMware/Hyper-V, AD/Entra ID, M365 administration, SCCM/Intune, and LAN/WLAN fundamentals (switches, WLC/AP, firewall change process), plus basic SQL Server health
• Strong ITIL practice: incident, problem, change and major-incident management in ServiceNow
• Proven experience in GxP-regulated environments (pharma, life sciences, medical devices), including 21 CFR Part 11, EU Annex 11, GAMP 5 and computerized-system change control
• Strong client-facing communication. Comfortable with plant and site leadership and executive escalations

Preferred

• ITIL 4 Foundation (Managing Professional is a plus), Microsoft Azure/M365 Administrator, VMware VCP or CCNA (rec.)
• Experience taking over from an uncooperative incumbent vendor in a managed-services transition
• Regional language skills: Japanese (APAC), Dutch/French (EMEA), Spanish/Portuguese (AMER, for Puebla and the Brazil sites) (rec.)
• Willing to travel to the other sites in the region (Tampa, Puebla, Cohasset, Brazil / Rewari, Suzhou, sales offices / Colmar)