Epicor ERP Functional & Technical Support

Title: Epicor ERP Functional & Technical Support

Remote USA

Role and Responsibilities:

• Provide L2/L3 functional and technical support for Epicor ERP environments.
• Troubleshoot day-to-day ERP issues and identify root causes.
• Configure and optimize Epicor modules supporting Finance, Manufacturing, Distribution, Sales, Purchasing, Inventory, Engineering, Scheduling, MRP, and Order Management.
• Analyze existing business processes and identify opportunities for process improvement.
• Support post-implementation stabilization and ongoing ERP enhancements.
• Collaborate with IT and business teams to resolve application, integration, performance, and data issues.

Epicor Implementation & Upgrade

• Participate in new Epicor implementations, upgrades, migrations, and rollouts.
• Analyze, design, configure, develop, test, and deploy Epicor solutions.
• Support upgrades across Epicor versions, including Epicor 9, 10.x and Kinetic/11.
• Support system conversions and legacy ERP modernization initiatives.
• Develop technical specifications and implementation documentation.
• Provide user training and knowledge transfer.
• The profile demonstrates experience with more than 45 Epicor installations/upgrades and work across multiple Epicor generations.

Epicor Customization & Development

• Develop and maintain Epicor customizations.
• Perform screen and form customizations.
• Develop and maintain:
• BPMs
• BAQs
• BAM
• Dashboards
• Business processes
• Global alerts
• Shop warnings
• Develop integrations using REST APIs, Service Connect, SSIS and other integration technologies.
• Work with C#, VB.NET and .NET technologies.
• Support Product Configurator and other Epicor technical components.

Reporting & Analytics

• Develop and maintain Crystal Reports and SSRS reports.
• Create complex queries, calculated fields, cross-tab reports and subreports.
• Develop dashboards and KPI/business-metric reporting.
• Convert existing reporting solutions between Crystal and SSRS where required.
• Support business users with reporting and data-analysis requirements.

Database & Performance

• Support Microsoft SQL Server and Progress databases.
• Perform SQL administration, indexing and performance tuning.
• Troubleshoot database and application performance issues.
• Analyze system bottlenecks and recommend improvements.
• Support high availability, disaster recovery and system continuity initiatives.
• The source profile specifically includes SQL administration, indexing, performance tuning, log shipping, Progress databases and system-performance troubleshooting.

Manufacturing & Supply Chain

• Work with manufacturing organizations to optimize ERP-supported business processes.
• Support:
• Manufacturing
• MRP
• Job Management
• Engineering
• Scheduling
• Shop Floor / MES
• Inventory
• Purchasing
• Order Fulfillment
• Barcode/handheld solutions
• Integrate Epicor with warehouse, shipping, MES and other manufacturing systems.
• Identify opportunities to improve operational efficiency through ERP automation.

Project Management

• Lead or participate in Epicor implementation and enhancement projects.
• Manage project scope, schedules, budgets, resources and deliverables.
• Work with business and IT stakeholders across all organizational levels.
• Apply structured SDLC and project-management methodologies.
• Manage vendor relationships and coordinate technical and functional teams.

Required Qualifications

• Extensive hands-on experience with Epicor ERP / Epicor Kinetic.
• Strong combination of functional and technical Epicor expertise.
• Experience supporting manufacturing or service-oriented organizations.
• Strong experience with Epicor configuration, customization, implementation and production support.
• Experience with Epicor BAQ, BPM, BAM, Dashboards and Business Processes.
• Strong SQL/database experience.
• Experience with Crystal Reports and/or SSRS.
• Experience with .NET, C#, VB.NET or related development technologies.
• Experience with Epicor integrations and APIs.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management skills.

Preferred Qualifications

• Epicor Consulting certification.
• PMP certification.
• Experience with Epicor Kinetic/11.
• Experience with Epicor Vantage, Epicor Enterprise, Prophet 21 or Avante.
• Experience with MES, Service Connect, Product Configurator, SSIS and REST APIs.
• Manufacturing process knowledge.
• Experience leading ERP upgrades and implementations.
• Experience with SOX/Sarbanes-Oxley environments.