Technical Support Analyst 3/IT Hardware Asset Analyst

Role: Technical Support Analyst 3/IT Hardware Asset Analyst

Location: Virginia State University, VA

Coordinate the transfer of IT assets between business units with 5 to 7 business days.

Generate, distribute, & review weekly IT asset management reports.

Complete ITSM tickets within 7 - 10 business days.

Monitor the ITSM IT Asset Management queue on a daily basis.

Updating notes with clear and accurate information to insure that the life cycle of the ticket accurately captured.

Correctly Managing ITAM Queue

Assist With Asset IMAC and PC Refresh process

Perform periodic inventories and usage monitoring of all IT assets and record all findings, changes, physical location, and incidences of support for the Technology Services department

Track and maintain copies, Hardware warranties, maintenance agreements, and lease and vendor contracts to include contract expirations.

Assist in tracking and maintain software licenses Perform periodic software audit of installs on desktops, servers, network equipment.

Assist in the Reconcile process of Software repository with ISO Approval list on a semiannual basis.