IT Support Technician

Provide first-line technical support to school campuses and corporate office users through on-site and remote assistance. Install and configure computers, diagnose hardware, software, and network issues, manage IT assets and service tickets, and coordinate escalations with other IT teams.

Responsibilities

• Install, deploy, and configure computers and other hardware.
• Diagnose and resolve client-side network, operating system, software, and hardware issues.
• Perform hardware upgrades and support new computer deployments.
• Track and manage desktops, laptops, printers, and spare parts.
• Enter and update Service
• Now tickets and escalate issues to appropriate teams.
• Provide on-site campus visits and remote support, assisting other IT teams as needed.

Required Skills

• Computer hardware installation and repair
• Windows, Chrome
• OS, mac
• OS, and i
• OS image deployment
• Mobile device management (MDM/EMM)
• Operating system troubleshooting
• Desktop software troubleshooting
• Network and enterprise wireless troubleshooting
• Service
• Now ticketing
• IT asset management
• Google Workspace and Microsoft Office 365
• ITIL framework