IT Support Engineer II

Amazon is seeking an IT Support Engineer II to deliver high-quality technical support across devices, networks, and enterprise applications. You will own complex incident resolution, drive root-cause analysis, and implement scalable improvements for Amazon employees globally. Responsibilities include troubleshooting hardware/software, managing user access, supporting AWS and productivity tools, documenting solutions, and contributing to automation. You'll thrive in a fast-paced, customer-obsessed culture that rewards ownership, data-driven decisions, and continuous learning.