Field Support Administrator

Lanes Group is a leading nationwide utility services provider with c.5000 dedicated employees. Our diverse subsidiaries drive our success across various sectors, contributing to a remarkable turnover of over £650 million. We are committed to excellence and innovation, ensuring we provide industry leading services to our clients and stakeholders. Join us to be part of a dynamic and growing team that values diversity and fosters professional growth.

Department:

Thames Water is the UK's largest water and wastewater company, serving around 16 million customers across London and the Thames Valley. As a trusted delivery partner, Lanes Group plays a vital role in maintaining one of the UK's most critical infrastructure networks, delivering essential wastewater and drainage services that protect communities and the environment.

Purpose of the role:

Due to continued growth and development, we are now looking for customer focused people to join us in our Waste Network Division, working to deliver real and effective solutions to waste-water network and drainage problems. Your responsibilities will cover the following:

Location: Kidlington Depot. 

Job Type: permanent, full-time

Hours: Monday to Friday, 37.5 hours per week (start times to be discussed at interview)

Salary: £28,939 per annum

Benefits: 24 days holiday (plus bank holidays); health cash plan; onsite parking; personal learning; auto enrolment pension scheme; wellbeing support; friendly working environment.

Key Responsibilities:

• Submissions of engineer’s hours to Payroll on a weekly and monthly basis by set deadline dates
• Submission of on call rota to payroll
• Managing the administrative duties with regards to engineers’ holiday, including generating reports
• Ensuring the regional calendar and rota are up to date
• Generating sickness reports on a daily, weekly and monthly basis
• Note taking during investigations and disciplinaries
• Booking engineers required courses and managing and documenting their certificates, ensuring that they are valid and any required training is renewed
• Helping with the uploading of CCTV footage of the completed works for Thames Water to review on BOX
• Looking at the jobs in terms of productivity and pricing up the completed jobs
• When necessary, conducting drug and alcohol tests for the engineers
• Assisting with the interview process for engineers, when required including note taking
• Ensuring the documents in and around the depot are kept up to date (including but not limited to health and safety posters, fire warden and first aider posters, wellbeing posters, etc.)
• Submitting order requests for equipment for the stores, office and tipping
• Requesting PO numbers for order requests and uploading the delivery notes
• Challenging and accepting parking tickets (PCN’s)
• Responsible for stationary management: stationary for the office, PPE, managing any required purchase orders raised by the supplier
• Overseeing the submission and filing of a range of documents to the HR Management System, including but not limited to: New starters, Leavers, Probations, salary, hours and expenses.
• Helping with any administrative duties which are required by the Regional Managers
• Any reasonable ad hoc projects, tasks, duties requested by senior management
• Be aware of Lanes Group policies and your responsibility towards them

Please note: full training will be provided

Living the Company Values

By embedding our companies core values and purpose into each role, ensures that every employee, regardless of their role or level, understands how their individual development and contributions align with our purpose of ‘improving today for a better tomorrow’.

Each role and value has an alignment to set proficiency levels and expectations; this role holder is expected to:

• Leading: Acts as a role model, shaping the learning agenda and influencing change.
• Agile: Anticipates learning needs, adjusts quickly to changing operational contexts.
• Nurturing: Supports the development of others through coaching and structured development plans.
• Engaging: Inspires and motivates learners, builds trust and credibility
• Safe & Secure: Ensures all learning is aligned to safety and compliance standards.

Your Contribution to the company:

• Strive to be always positive and constructive
• Adhere to all company policies
• Straight talking about the facts of the situation – open discussions are the best way to find solutions
• Help others through communicating clearly
• Deliver on commitments
• Ensure that any ideas that may enhance the productivity or systems of the company are brought to the attention of Senior Management, or your colleagues
• Deliver our Company Values understanding that by working together in unity we are ‘Stronger Together’

Equality, Diversion & Inclusion

At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. Join us in our commitment to creating a more inclusive and diverse world.