Senior Account Handler - Public Sector

Introduction

Overview

We are seeking a Senior Account Handler to join our expanding corporate team in Glasgow.

At Gallagher, our clients are central to everything we do. You will be part of a collaborative and ambitious team focused on delivering strong client outcomes, building trusted relationships and supporting continued business growth.

Working closely with the Client Director and wider team, you will support existing clients and new business opportunities by applying your technical knowledge and communicating clearly and confidently. You will help deliver excellent service across sectors including Construction, Food Manufacturing, Hospitality and Leisure, Public Sector, Higher Education and Local Authorities.

How you'll make an impact

• Prepare accurate documentation for new clients, ensuring their insurance requirements are clearly understood and reflected.
• Obtain renewal terms, research suitable market alternatives and prepare client presentations for review with Account Executives.
• Coordinate renewal quotes and mid-term adjustments for existing clients, ensuring client information is recorded accurately and updated promptly on internal systems.
• Manage insurer queries relating to client policies, including confirming cover, processing policies and following up on outstanding documentation.
• Review policy documentation received from insurers, checking accuracy before bringing to Client.
• Handle account queries and credit control matters, escalating any concerns to Account Managers in a timely manner.
• Understand and apply relevant legal, regulatory and internal policy requirements when supporting clients and managing insurance contracts.

About You

• Experience in larger commercial or corporate insurance across multiple classes of business would be highly regarded.
• Cert CII qualification is preferred; progress towards Dip CII or ACII would be advantageous but is not essential.
• Proven ability to work to targets within a regulated and measurable framework, consistently achieving agreed service standards.
• Strong risk awareness when handling client information, with the judgement to identify potential issues and seek guidance where required.
• Excellent relationship-building skills, with a strong client service focus and confident communication style.
• Organised, proactive and process-driven, with the ability to plan ahead, meet deadlines and analyse information effectively.
• High level of accuracy and attention to detail, with the initiative to support colleagues and contribute to team success.
• Fully proficient in Microsoft Office.
• Eligible to work in the UK.

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Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. Although this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)