Account Manager

Bletchley, Milton Keynes
Monday to Friday | 8:30am 5:30pm |

Celestra is a dynamic, market-leading IT services provider, delivering nationwide technology solutions for some of the UK's best-known hospitality and retail brands.

We work as an extension of our clients' teams, building long-term partnerships and helping them deliver their digital transformation goals. With teams across the UK, we're known for our exceptional customer service, technical expertise and fast-paced delivery.

We're looking for an experienced Account Manager to lead the successful delivery multiple client projects, ensuring timely and cost-effective execution.
You will manage a portfolio of clients and play a key role in strengthening commercial relationships while ensuring all projects are delivered on time, within scope, and on budget. If you're an experienced project manager with a passion for driving results, this is the opportunity for you.

Key Responsibilities

Lead Project Delivery: Take full ownership of the end-to-end project lifecycle, from initial planning to final delivery, ensuring each project is completed on time and within budget.

Client Relationship Management: Build and nurture strong relationships with key clients, serving as the primary contact throughout the project lifecycle. Ensure client satisfaction and project success.

Project Planning & Risk Management: Utilise Celestras project management standards and tools (including Kronus methodology) to establish clear timelines, manage risks, and ensure smooth execution.

Financial Oversight: Manage project budgets and monitor P&L accounts to ensure financial goals are met. Oversee invoicing and billing to ensure accuracy and timeliness.

Performance Reporting: Prepare and present status reports for clients and stakeholders, detailing project performance, financial health, and any potential risks.

Resource Coordination: Prioritise and allocate resources across multiple projects, ensuring optimal utilisation and timely delivery.

Team Leadership: Lead and mentor project teams, fostering a high-performance culture and ensuring projects are delivered to the highest standards.

Process Optimisation: Continuously evaluate and improve internal project management processes to enhance delivery speed and quality.

Business Development: Collaborate with the sales team to identify opportunities for expanding services within existing client portfolios and to drive new business growth.

Cross-Functional Collaboration: Work closely with internal teams to ensure seamless integration and execution of all client projects.

Continuous Improvement: Identify and implement strategies for continuous improvement in project delivery, efficiency, and client satisfaction.

What You'll Bring

Experienced Project Manager: A proven track record of successfully managing complex projects, particularly in the hospitality and retail sectors. You will have experience in leading cross-functional teams, managing resources, and ensuring project success.

Strong Relationship Builder: You excel in building and maintaining long-term client relationships, particularly with senior-level clients, and can navigate complex client needs with ease.

Problem Solver: You have a "can-do" attitude and are able to proactively address challenges, providing creative solutions that ensure successful project outcomes.

Financially Savvy: Proven ability to manage budgets, ensure profitability, and maintain financial health throughout project delivery.

Technically Proficient: A solid understanding of IT solutions, especially EPoS implementations, with the ability to lead technology-driven projects.

Leader: You have experience leading both office-based and remote teams, fostering collaboration and maintaining high performance across multiple projects.

Results-Oriented: You are driven by results, focused on delivering projects on time, on budget, and with exceptional quality.

Travel Willingness: Full UK Driving Licence and willingness to travel as required to support project delivery and client needs.

What We Offer

• Discretionary company bonus scheme.
• Private Medical Insurance, including 24/7 digital GP access.
• Cycle to Work scheme.
• Ongoing learning, development and genuine career progression opportunities.
• 25 days' annual leave, increasing to 28 days after three years' service, plus bank holidays.
• Contributory pension scheme
• Holiday purchase scheme, giving you the option to buy additional annual leave.
• Tech purchase scheme through Currys.
• Employee discounts across retail, travel and hospitality.
• Weekly fresh fruit, plus breakfast and lunch provided on site.
• Modern offices with breakout spaces, games area and outdoor pub garden.
• Daily on-site coffee van and seasonal treats.
• Employee recognition and reward programmes.
• Regular social events and charity fundraising activities.
• Employee Assistance Programme offering 24/7 confidential support.