Inside Sales Manager Job

Location: Irvine, CA (On-site Only)
Keating Dental Lab is a fast-paced, family-owned dental laboratory based in Irvine, CA. We are seeking a driven and hands-on Inside Sales Manager to lead our in-house sales and customer service team. As a key member of the leadership team, this role will report directly to the President and play a critical role in driving sales growth, customer satisfaction, and operational excellence.

The Inside Sales Manager will be responsible for overseeing inbound and outbound sales activities, managing a team of customer service and sales representatives, and contributing directly to revenue growth. This position requires a highly motivated individual who can lead by exampleactively making sales calls while coaching and developing a high-performing team. Sales Leadership & Team Management
Manage the daily operations of inside sales and customer service teams to ensure high performance and exceptional customer support.

Actively make outbound sales calls to prospective and existing customers to generate new business and support account retention. Lead, coach, and mentor sales and customer service representatives, fostering a collaborative and results-driven team culture. Develop and implement strategic sales plans, call campaigns, and customer engagement strategies in coordination with the leadership team. Assist in the hiring, training, and ongoing development of sales and customer service staff. Analyze sales and customer service performance data to identify opportunities and areas for improvement.

Ensure consistent delivery of outstanding customer experiences and effective issue resolution.

Bachelor's degree or equivalent experience.
~4+ years of inside sales or call center sales leadership experience.
~7+ years of total sales experience, with a strong track record of personal sales performance.
~ Hands-on experience in Government contracting or RFP management strongly preferred.
~ Proven experience managing customer service and sales teams.
~ Strong technical writing and documentation skills for RFPs and compliance reporting.
~ An ability to lead by example through direct customer outreach and engagement.
~ Dental and/or dental laboratory industry experience is a plus.

Job Type: Full-time
Dental insurance
~ Health insurance
~ Bachelor's (Preferred)
Sales: 5 years (Required)