Recently postedTechnology

FDE / FDA ServiceNow – Technical Program Manager, Applied AI

LiveMindzDallas, TX🇺🇸United States

Quick overview

SeniorityMid Senior

Work modeOn Site

LocationDallas, TX, United States

SAFeScrumPMPJiraAgile

Job description

Location: Remote / Hybrid / Onsite

Job Summary

Seeking an experienced Technical Program Manager to lead enterprise ServiceNow and Applied AI implementations. The ideal candidate will manage end-to-end program delivery, client relationships, cross-functional teams, AI implementation, and production releases.

Mandatory Skills

12+ years of IT Project/Program Management experience.
5+ years managing ServiceNow implementation programs.
3+ years delivering AI/ML or intelligent workflow solutions.
Experience with ServiceNow modules such as ITSM, HRSD, CSM, or ITOM.
Strong understanding of SDLC, Agile, Scrum, and release management.
Experience managing enterprise clients and executive stakeholders.
Strong knowledge of risk management, budgeting, resource planning, and governance.
Experience managing end-to-end implementations and production go-lives.

Preferred Skills

ServiceNow Now Assist, AI Agent Studio, AI Control Tower, and Virtual Agent.
Experience with ServiceNow SPM, Jira, Azure DevOps, and MS Project.
PMP, PgMP, SAFe, or Scrum certifications.
Experience in healthcare, banking, financial services, or other regulated industries.

Key Responsibilities

Lead end-to-end ServiceNow Applied AI program delivery.
Manage client stakeholders and executive communications.
Drive project timelines, milestones, budgets, and deliverables.
Coordinate architects, developers, engineers, and business teams.
Manage AI governance, security, risks, and production releases.
Track adoption, business outcomes, and continuous improvements.

Important: Candidates must have strong ServiceNow program management experience along with hands-on exposure to enterprise AI delivery. Both are critical requirements.