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Product Specialist- Infrastructure and network

Hudson Data LLCTrenton, NJ🇺🇸United StatesPosted 24 Aug 2026

Why This Role Stands Out

Advance your career in a hybrid Product Specialist role at Hudson Data LLC, where you'll hone your technical support and product development skills while contributing to critical infrastructure and network solutions. This position is ideal for analytical problem-solvers with a knack for user support and a desire to grow within a reputable organization. You'll thrive here if you enjoy a collaborative environment and are eager to develop your expertise in application support and user testing.

Quick Overview

Seniority
Mid Senior
Work mode
Hybrid
Location
Trenton, NJ, United States
Posted
3 weeks ago
SQLTicketing SystemsAndroid

Job Description


The Product Specialist collaborates with business units and coordinates with cross-functional teams to provide strategies, product development, and training solutions. Assures the product meets specifications.

As a Product Specialist with the NJ Division of Developmental Disabilities, the candidate will perform technical and application support functions including, but not limited to:

- Provide tier 1 support for Division applications
- Provide first level contact for incoming service requests
- Review incoming service requests for knowledgebase solutions
- Collect information from user for service requests
- Track, route and redirect unresolved service requests to correct resources
- Escalate complex issues to Tier 2 Service Desk resources
- Provision application access
- Identify and Route Data Exceptions
- Walk users through problem solving steps
- Convey resolutions of service requests to users
- Resolve and Close low-level service requests
- Perform proper recording and documentation of activities and solutions
- Perform periodic knowledge base review
- Perform user access audits
- Perform user acceptance testing

This role will report through the Support Manager

Strong Microsoft productivity software skillsHighly desired2Years
Experience performing user acceptance testing on web applicationsHighly desired2Years
Extensive experience with Windows operating systemsRequired2Years
Excellent analytical and logical skillsRequired2Years
Experience using knowledge base and ticketing systemsHighly desired2Years
Experience providing end user system supportHighly desired2Years
Experience providing tier 1 IT and application troubleshootingHighly desired2Years
Experience troubleshooting browser dependency issuesHighly desired2Years
Experience with providing direct customer serviceHighly desired2Years
Experience with bug documentation and bug lifecycleHighly desired2Years
Experience with MAC OSHighly desired2Years
Experience with workstation troubleshootingHighly desired2Years
Experience with Android OS for mobile deviceNice to have2Years
Working knowledge of application and desktop security conceptsHighly desired2Years
Experience with remote desktop control toolsNice to have2Years

Experience writing SQL QueriesNice to have2Years

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