Jr Project Coordinator

Junior Project Coordinator – ITAM Team

Department: IT Operations

Employment Type: Full-Time (100% On-Site)
Location: Richardson, TX

Job Summary

The Project Coordinator, IT Asset Management (ITAM) will coordinate the end-to-end lifecycle of all company hardware and software assets. This position is 100% on-site and focuses on provisioning equipment for new hires, managing break-fix and return logistics, and resolving incoming IT service tickets.

The ideal candidate is a hands-on, organized professional who excels at data tracking and proactive communication and is highly motivated by continuous feedback and growth.

Key Responsibilities

New Hire Onboarding & Provisioning

• Coordinate the preparation and shipping of hardware for all new employees.

• Communicate proactively with hiring managers regarding the logistics and status of starting new hires.

• Collaborate with HR and hiring managers to ensure equipment arrives before the employee's start date.

• Ensure hardware shipments are tracked diligently and delivered on time.

Ticket & Queue Management

• Monitor and triage incoming ITAM tickets related to asset requests, upgrades, and returns.

• Communicate clearly and consistently with end-users regarding the status of their requests.

Asset Returns & Decommissioning

• Manage the logistical coordination of asset returns from various end-users.

• Process the secure disposal and recycling of decommissioned hardware according to company policy.

Vendor Relationship Management

• Coordinate with third-party vendors to monitor shipment status, resolve delivery exceptions, and ensure timely communication.

• Provide updated shipping information, including address corrections and other required details, to help resolve delays and delivery issues.

Data Tracking & Inventory Control

• Conduct routine physical and system-based audits to maintain accurate IT asset records.

• Maintain and update Smartsheet and other inventory tracking systems, ensuring data accuracy, integrity, and real-time visibility of asset status.

Qualifications & Skills

Work Environment

• Ability to work 100% on-site; no hybrid or remote flexibility.

Technical Skills

• Advanced proficiency in Smartsheet is strongly preferred, including the ability to design, build, and maintain Smartsheet workflow automations.

• Familiarity with ServiceNow or similar ITSM ticketing tools, with the capability to track existing ITAM cases.

Experience

• 2–4 years of experience in project coordination, inventory tracking, or logistics, preferably in an IT environment.

• Technical experience is not required.

Communication Skills

• Strong verbal and written communication skills required.

• Must be comfortable working with internal and external partners by phone, with professional follow-up through email and Teams as needed.

Note-Taking Skills

• Strong note-taking skills with the ability to learn, retain information, and follow documented processes accurately.

Physical Requirements

• Ability to lift and move boxes of hardware, including laptops, monitors, and peripherals, as needed to conduct physical inventory audits and manage incoming/outgoing shipments.

Professional Mindset

• Coachable and open to constructive criticism.

• Proactive communicator who is always willing to ask clarifying questions for continuous improvement.