Web Experience Strategist

Under direct supervision, coordinate the planning, maintenance, and accessibility of Stanford owned and generated website content and content-related services. Partner with clients/groups to ensure the layout, positioning, navigation, and look and feel of content is consistent across the organization.

Core Duties:

• Using established standards, coordinate and oversee the editorial and quality assurance process. Identify and communicate issues and feedback to content creators and/or clients based on understanding of the editorial process.

• Ensure new pages are user friendly, link properly and seamlessly with existing pages, and navigate easily by using a manual process or web-based tool. Read and analyze results from process review, typically using established standards. Ensure consistency across branding, university/department standards, and accessibility compliance issues utilizing university standards.

• Gather information by surveying or meeting directly with clients/groups to maintain existing content and/or to develop new content. Provide documentation on the website building process and provide instruction to clients so that they can update their own website.

• Answer questions from site visitors, or redirect messages to the appropriate person(s).

• Optimize web content for end user performance. Work may include reformatting text, assuring hyperlink integrity, transferring and translating files, and posting of new material to the page involving HTML scripting. May maintain web site content and information flow.

• Using the content management system (CMS), provide provisioning by copying templates, granting permissions and access to assist in building the underlying web site platform(s) for new and migrating websites. Consult with clients to understand the needs to recommend and configure the CMS. Perform website administration, such as providing templates and managing access and workflows.

• Find, diagnose, and fix content problems, including broken links, typographical errors, and formatting inconsistencies.

• Work with developers, designers, and users to develop highly functional user interfaces for web-based applications through ad hoc surveys and client interviews to determine user requirements. Receive feedback on quality of interfaces to ensure user ability meets requirements. Collaborate with designer to make updates

• Monitor system health, security services, and system procedures and notify appropriate parties of incidents/issues.

Minimum Education and Experience:

Bachelor's degree and three years of relevant work experience or a combination of education and relevant experience.

Knowledge, Skills and Abilities:

• Excellent oral and written communication and interpersonal skills.

• Clear understanding of web standards and usability methods.

• Ability to present ideas in business-friendly and user-friendly language.

• Familiarity with web publishing tools.

• Working knowledge of HTML, CSS, XML, and related web site development technologies and software.

• Knowledge user experience and information architecture.

• Have understanding of  software application architecture and relational database technology

• General knowledge of office applications.