IT Support Engineer

Join Australia's largest photographic retailer, a trusted name with over 50 stores nationwide. Our client are proud of their family-oriented culture, supportive team environment, and strong values that underpin everything they do.

$70-75k plus superplusgym membership, excellent staff discounts and team social events

Based in Brookvale

Permanent Full-time Role

Key Responsibilities

• Provide Level 1-2 technical support for desktops, laptops, printers, mobile devices, and other end-user equipment.
• Troubleshoot and resolve escalated incidents relating to Windows, macOS, Office 365, and business applications.
• Provide network support on LAN's and routers.
• Support Microsoft 365 services including Azure AD, Exchange Online, SharePoint Online, and OneDrive.
• Perform routine administration of Windows and Linux servers, including patching, monitoring, backups, and maintenance tasks.
• Support device and application management through Microsoft Intune.
• Adhere to security best practices including MFA, patching, and access control.
• Log, prioritise, and resolve support requests through the IT ticketing system (Jira) in accordance with agreed SLAs.
• Communicate clearly and professionally with end users, providing timely updates and resolution outcomes.
• Escalate complex or unresolved issues to senior IT staff or 3rd party vendors where appropriate.
• Maintain a high standard of customer service while managing multiple competing priorities.

Essential Experience and Skills

• Qualifications in Information Technology.
• Experience with Remote Access tools, Microsoft stack & Jira.
• Excellent teamwork, interpersonal, and communication skills particularly in the explanation of technical concepts to other stakeholders.
• High attention to detail and analytical skills.
• Demonstrated administrative, organisational and time management skills.
• Demonstrated problem solving and prioritisation skills.
• Sound decision making capability.

Desirable

• Experience in a consumer electronics retail/wholesale business.
• Previous experience in supporting Pronto.
• Previous experience in a similar role.