Telecommunications Technician

Top Skills & Years of Experience:

·  Experience as an Enterprise voice and unified communications technician or analyst.

·  Moves, adds, changes, and user provisioning across multiple UC platforms.

·  Phone number inventory and lifecycle management.

·  Ticket queue ownership and incident response.

·  Telecom expense management and carrier coordination.

·  E911 administration and records management

·  User training and adoption support

·  Ability to learn new technologies namely Microsoft Teams Voice.

·  Communication Skills:

o  Read, write and comprehend simple instructions, reports, short correspondence and memos.

o  Exchange of information with internal/external contacts.

o  Explain and gather information, answer queries, or provide assistance to internal, or external contacts.

o  Persuade, confirm, or recommend course of action with internal and/or external contacts.  

o  Ability to document training materials that are easier to use by end users.

·  Decision Making Skills:

o  Makes decisions of responsibility involving evaluation of information; decisions may require development or application of alternative precedents.

o  Makes decisions of responsibility and results that affect more than one department or a department with multiple units; substantial analysis is required, and many factures must be weight before a decision can be reached.

·  Complexity, Judgement and Problem Solving:

o  Understand and follow instructions.

o  Execute decisions within limits of standard policy and procedures

o  Interpret and adapt to established practices and procedures using independent judgement to meet situations to which application is not clearly defined.

Years of Experience: 3-5 years of experience.

Nice to Have Skills:

·  Experience with Microsoft Teams Voice

·  Experience with Landis Contact Center

·  Implementation experience

·  ITIL Foundations Certification

·  Experience with Microsoft Teams Voice and or Microsoft Teams Voice Certifications

·  Avaya Certified Solution Specialist (ACSS), Avaya Support Professional Specialist (APS)