Technical Services - Office (DocuCare) Level 2

Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment.
Technical Services - Office (DocuCare) Level 2
Wichita, KS
12 Months Contract
Monday to Friday 8:00am to 5:00pm
Driving is required using personal vehicle- Less than 25%
On the the 25% travel requirement for this role: The main hospital has satellite facilities that will require supplies and preliminary triage services for break/fix. The satellite facilities should not be more than 10 mile away.
For the break/fix, the DCA is the first line triage person. If the issue needs a technician, then the DCA will dispatch to Service. Basic- paper jams, etc.

ESSENTIAL FUNCTIONS:- Client Relationship Management: Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) process- Provide on-going end user training on equipment - Services Delivery: Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications.

Break-fix activities account for 70% of role responsibilities.- Provide IP address support- Perform basic equipment problem diagnosis- Point of contact for equipment removal and delivery for onsite support - Contact service as required (Client and 3rd party)- Utilize Client web-based applications as required to include Service Call Handling - Accurate call reporting on Equipment in Client designated systems- Remote Service call onsite support Driving (if required for duties)- Download and install printer drivers on end-user equipment - Perform printer mapping to PC as required - Escalate printer network issues to appropriate resource- Physical as well as remote device management and control- Device Configuration (Enter IP address, scanning templates, User access levels.

Scan to File/Email, etc.)

• Monitor/apply current software updates/patches On site contact for remote solve resolutions requiring technical expertise- Non-Client device management as required- Perform remote device monitoring and remote solve (Client Device Management)- Identify and promote Client Office Solutions - Pro-actively manage consumables and supplies using the DOS calculator- Maintain on-site operator replaceable parts inventory- Collect equipment meter information and submit for billing purposes - Perform Data Entry for activity and asset tracking- Manage and maintain on-site parts inventory using PM4 SKILLS:- Lift and move up to 50 pounds - Read, write and follow basic English instructions - Customer service and communication skills - Ability to manage multiple tasks - Perform duties with minimal supervision - Basic Equipment problem solving and diagnosis per training provided - Customer problem resolution including escalation as required - Coordinate work tasks to ensure fulfillment of SOWs - Track and report account information as required - 1-2 years relevant experience resolving customer and equipment printing issues EDUCATION: Minimum High School diploma or equivalent EDUCATION VERIFICATION: Yes

Metasys Technologies/NVISH is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.