Service Delivery Manager

• Ensure quality client service delivery to a broad range of clients
• Manage operational, planning, and delivery of OSD social programs
• Lead team of professionals in delivering social service programs
• Ensure services promote self-reliance and build independence

Requirements

• University degree in Social Sciences or Management
• Several years of successful leadership and experience at a supervisory/managerial level in social services programs
• Incredible people leadership skills
• Strong understanding of Employment Support and Income Assistance, Child and Family Wellbeing, and Disability Support Programs
• Excellent verbal and written communication skills
• Commitment to diversity and anti-racism in the workplace

Core Competencies

Demonstrates expertise in managing and delivering social service programs, with a strong focus on client service quality, team leadership, and promoting self-reliance. Possesses a deep understanding of Employment Support, Income Assistance, Child and Family Wellbeing, and Disability Support Programs.

Highest-signal resume keywords

• Leadership Experience in Social Services
• Client Service Delivery
• Understanding of Employment Support Programs
• Communication Skills
• Commitment to Diversity and Anti-Racism

ATS Optimization Keywords Hard Skills

• Social Program Management
• Operational Planning
• Program Delivery
• Self-Reliance Promotion
• Supervisory Experience

Soft Skills

• People Leadership Skills
• Verbal Communication
• Written Communication

Certifications & Qualifications

• University Degree in Social Sciences
• University Degree in Management

Industry Keywords

• Social Services
• Income Assistance
• Child and Family Wellbeing
• Disability Support Programs