Service Technician I

Service Technician I | North Canton, CT, United States | On-site

We're hiring on behalf of a world-leading provider of integrated security solutions, dedicated to protecting, connecting, and optimizing businesses globally. With a strong commitment to client experience and a mission to make the world a safer place, this organization leverages its extensive network of colleagues across 40 countries. They offer a full portfolio of video, access, intrusion, fire, and integrated systems, backed by a reputation as a leading systems integrator.

The Role

• Respond to trouble tickets to ensure application uptime and system performance.
• Diagnose and resolve application and system issues, working both independently and collaboratively.
• Execute preventative maintenance tasks to maximize application availability and proactively identify system faults.
• Perform routine configuration changes, including user permissions and application settings.
• Document all system modifications accurately using a digital change control tracking system.
• Conduct end-to-end testing of upgrades and major modifications before deployment.

What You'll Need

• High School diploma or equivalent.
• Experience installing and troubleshooting low voltage equipment.
• Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms.
• Working knowledge of network communications and IP addressing.
• Proven experience with Microsoft Office Suite.
• Excellent problem-solving, analytical, communication, and time management skills.

What's On Offer

• Paid company training and educational assistance.
• Comprehensive benefits package including Medical, Dental, Vision, and Life Insurance.
• Generous 401K match and paid time off for vacation, holidays, and sick days.
• Company vehicle, laptop, and cell phone provided for work-related use.

Apply via Haystack today!