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Major Incident Manager

Infinite Computer SolutionsBerkeley Heights, New Jersey🇺🇸United StatesPosted Oct 23, 2026

Quick overview

SeniorityMid Senior
Employment typeFull Time
Work modeHybrid
LocationBerkeley Heights, New Jersey, United States
SplunkServiceNowITIL

Job description

Job Description

Job Title: Incident Manager

Location: Omaha, NE / Berkeley Heights, NJ

Job Type: Full-Time / W2 (Infinite Computer Solutions)

Experience: 1-5+ years in Major Incident Management / Command Center environments

About the Role

Join a high-performing Incident Command Center team and lead high-impact IT incidents in a fast-paced, mission-critical environment. Coordinate technical teams, drive rapid service restoration, and keep stakeholders informed throughout the incident lifecycle.

What You'll Do

  • Lead and coordinate P1-P4 major incidents and drive timely service restoration.
  • Assess business/client impact and coordinate resolution across IT and business teams.
  • Maintain real-time incident documentation using MIMIC, ServiceNow, and related tools.
  • Lead Post-Incident Reviews (PIRs) and identify root causes and improvement opportunities.
  • Drive communication and collaboration with technical teams and leadership.
  • Support Continual Service Improvement initiatives.

What You Bring

  • 1-5+ years of experience in Major Incident Management, Command Center, or IT Operations.
  • Strong communication, coordination, analytical, and problem-solving skills.
  • Ability to remain calm and make decisions under pressure.
  • Experience with ServiceNow; knowledge of Splunk, Dynatrace, ThousandEyes, or Moogsoft is a plus.
  • Understanding of IT infrastructure, networking, computing, and data/storage environments.
  • ITIL Foundation certification preferred.
  • Financial services, banking, or payment processing experience is a plus.

Important

Ability to work 12-hour shifts, including nights, weekends, and holidays.

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