Quick Overview
Salary
$53 - $54/hr
Seniority
Mid Senior
Work mode
Hybrid
Location
Peoria, IL, United States
Posted
Yesterday
DynamoDBSQLAWSSnowflakeCloudFormationGrafanaPowerShellPython
Job Description
Payrate: $53.00 - $54.00/hr.
Summary
The role involves triaging and resolving support tickets according to the Service Level Agreement, addressing critical application and technical issues, and ensuring application availability and performance. The candidate will also develop scripts and automation tools, as well as monitoring and alerting capabilities to proactively detect application issues.
Responsibilities
Qualifications
Skills
Pay Transparency: The typical base pay for this role across the U.S. is: $53.00 - $54.00/hr. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law.
Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. These communications may include information about potential opportunities and information. Message and data rates may apply. Message frequency may vary.
You represent and warrant that the email address(es) and/or telephone number(s) you provided to us belong to you and that you are permitted to receive calls, text (SMS) messages, and/or emails at these contacts. You also acknowledge and agree to Aditi Consulting LLC’s use of AI technology during the sourcing process, including calls from an AI Voice Recruiter. AI is used solely to gather data and does not replace human-based decision-making in employment decisions. Calls may be recorded.
Consent is not a condition of purchasing any property, goods, or services. You may revoke your consent at any time by replying “STOP” to messages or by contacting .
For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our .
#AditiConsulting
# 26 - 05863
Summary
The role involves triaging and resolving support tickets according to the Service Level Agreement, addressing critical application and technical issues, and ensuring application availability and performance. The candidate will also develop scripts and automation tools, as well as monitoring and alerting capabilities to proactively detect application issues.
Responsibilities
- Triage & resolve support tickets as per the defined Service Level Agreement.
- Identify and resolve critical application/technical problems, including off-shift and weekend support.
- Investigate tickets, perform statistical analyses, and test and analyze application failures.
- Proactively identify and manage issue resolutions, document, and provide follow-up on the resolution process.
- Monitor application availability and performance.
- Develop scripts and automation tools to detect and correct application issues.
- Develop monitoring and alerting capabilities to proactively detect application issues.
Qualifications
- Bachelor's or Master’s degree with 2-4 years of experience in application support, or a technical certification with 6 years of experience.
- Experience with relational databases support, querying, and database reporting, preferably with Snowflake.
- Experience with AWS services including EC2, S3, VPC, Route 53, RDS, CloudFormation, DynamoDB, Lambda, and others.
- Experience troubleshooting issues related to UI, API, and data flow.
- Expertise with high availability architecture.
- Experience with monitoring tools such as Thousand Eyes, AppDynamics, Grafana, etc.
- Background in data management, data engineering, or data operations, and familiarity with the ADO pipeline framework.
- Experience with Python or related scripting languages for automation needs.
- Experience as a Site Reliability Engineer (SRE) to improve application availability and performance.
Skills
- Working experience with programming languages: Python, PowerShell, SQL, and JSON.
- Working knowledge of deploying autoscaling features.
Pay Transparency: The typical base pay for this role across the U.S. is: $53.00 - $54.00/hr. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law.
Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. These communications may include information about potential opportunities and information. Message and data rates may apply. Message frequency may vary.
You represent and warrant that the email address(es) and/or telephone number(s) you provided to us belong to you and that you are permitted to receive calls, text (SMS) messages, and/or emails at these contacts. You also acknowledge and agree to Aditi Consulting LLC’s use of AI technology during the sourcing process, including calls from an AI Voice Recruiter. AI is used solely to gather data and does not replace human-based decision-making in employment decisions. Calls may be recorded.
Consent is not a condition of purchasing any property, goods, or services. You may revoke your consent at any time by replying “STOP” to messages or by contacting .
For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our .
#AditiConsulting
# 26 - 05863
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