Senior ServiceNow / Enterprise Service Management -ESM Platform Developer

We are seeking an experienced Senior ServiceNow / Enterprise Service Management (ESM) Platform Developer with 5+ years of hands-on ServiceNow/ESM platform experience and at least 2 years of Federal Government experience.

Job Title: Senior ServiceNow / ESM Platform Developer
Experience: 5+ Years ServiceNow/ESM Platform | 2+ Years Federal Experience
Clearance: Public Trust
Certifications: CSA Required; CIS Required

Job Summary:

The ideal candidate will have strong technical expertise in ServiceNow ITSM modules, JavaScript, ServiceNow APIs, Business Rules, CMDB/CSDM, UI Builder, Workspaces, and enterprise integrations. The candidate will be responsible for designing, developing, configuring, integrating, and maintaining scalable ServiceNow solutions in a Federal environment.

The successful candidate should hold both ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) certifications and be able to work in environments requiring a Public Trust clearance.

Key Responsibilities

• Design, develop, configure, and maintain ServiceNow/ESM platform solutions based on business and technical requirements.
• Develop and customize ServiceNow ITSM modules, including Incident, Problem, Change, Request, Knowledge, and related processes.
• Develop and maintain custom ServiceNow applications and platform functionality using JavaScript.
• Create and maintain Business Rules, Script Includes, Client Scripts, UI Policies, Data Policies, and other ServiceNow components.
• Utilize ServiceNow APIs to develop and support integrations with enterprise applications.
• Design and implement integrations using REST, SOAP, and other ServiceNow integration technologies.
• Develop and maintain CMDB and CSDM implementations, including configuration items, relationships, service models, and data structures.
• Build and configure modern ServiceNow experiences using UI Builder.
• Develop and customize ServiceNow Workspaces to support different user and operational requirements.
• Troubleshoot and resolve issues related to ServiceNow applications, integrations, workflows, scripts, and platform functionality.
• Participate in platform upgrades, enhancements, releases, testing, and production deployments.
• Collaborate with business analysts, ServiceNow administrators, architects, and stakeholders to translate requirements into technical solutions.
• Follow ServiceNow development standards, governance, security practices, and Federal Government requirements.
• Develop technical documentation for configurations, customizations, integrations, and deployment procedures.
• Support continuous improvement of the ESM platform by identifying opportunities for automation, process optimization, and enhanced user experience.

Required Qualifications

• 5+ years of hands-on ServiceNow / ESM Platform experience.
• 2+ years of experience working on Federal Government projects.
• Strong hands-on experience with ServiceNow ITSM modules.
• Strong proficiency in JavaScript and ServiceNow scripting.
• Experience working with ServiceNow APIs.
• Strong experience developing Business Rules and other server-side/client-side ServiceNow components.
• Hands-on experience with CMDB and CSDM.
• Experience with UI Builder.
• Experience developing or configuring ServiceNow Workspaces.
• Strong experience with ServiceNow integrations.
• Knowledge of REST/SOAP and enterprise application integration concepts.
• Strong troubleshooting and problem-solving skills.
• Ability to work effectively with technical teams, business stakeholders, and Federal Government customers.

Required Certifications & Clearance

• ServiceNow Certified System Administrator (CSA) – Required
• ServiceNow Certified Implementation Specialist (CIS) – Required
• Additional relevant ServiceNow certifications are preferred.

Preferred Qualifications

• Experience supporting Federal Government ServiceNow implementations.
• Experience with multiple ServiceNow ITSM modules.
• Experience with enterprise-scale CMDB/CSDM implementations.
• Experience with ServiceNow Workspaces and UI Builder.
• Experience designing and troubleshooting complex ServiceNow integrations.
• Knowledge of ServiceNow platform architecture and development best practices.
• Additional ServiceNow certifications beyond CSA and CIS.
• Experience working in environments with Federal security, compliance, and governance requirements.