Why This Role Stands Out
This role offers a fantastic opportunity to elevate your IT support expertise by leading and mentoring junior analysts within a reputable organization, while enjoying the flexibility of a hybrid work model. You'll thrive here if you possess strong problem-solving skills, a passion for exceptional customer service, and a desire to contribute to impactful IT projects. We encourage you to apply and explore this rewarding career path!
Quick Overview
Job Description
HammondCare in St Leonards, NSW, is seeking a Senior Support Analyst to deliver expert IT support across end-user devices and collaboration tools. The role focuses on maintaining effective service delivery, adhering to ITIL practices, and mentoring junior analysts.
You will handle end-user device issues, coordinate with service providers, and participate in project work, with emphasis on customer service, problem resolution, and timely updates.
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