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Senior IT Support Analyst - On-site, Lead & Mentor

HammondCareSydney, New South Wales🇦🇺AustraliaPosted 13 Aug 2026

Why This Role Stands Out

This role offers a fantastic opportunity to elevate your IT support expertise by leading and mentoring junior analysts within a reputable organization, while enjoying the flexibility of a hybrid work model. You'll thrive here if you possess strong problem-solving skills, a passion for exceptional customer service, and a desire to contribute to impactful IT projects. We encourage you to apply and explore this rewarding career path!

Quick Overview

Seniority
Mid Senior
Employment type
Full Time
Work mode
Hybrid
Location
Sydney, New South Wales, Australia

Job Description

HammondCare in St Leonards, NSW, is seeking a Senior Support Analyst to deliver expert IT support across end-user devices and collaboration tools. The role focuses on maintaining effective service delivery, adhering to ITIL practices, and mentoring junior analysts.

You will handle end-user device issues, coordinate with service providers, and participate in project work, with emphasis on customer service, problem resolution, and timely updates.

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