Enterprise Observability & Monitoring Lead

Job Description: Enterprise Observability & Monitoring Lead Digital & Technology Sydney, Melbourne or Brisbane Hybrid: Minimum 3 days per week on-site Drive visibility. Improve resilience. Support patient care. St Vincent's Health Australia is seeking an experienced Enterprise Observability & Monitoring Lead to uplift and lead monitoring capability across a complex national healthcare environment.

This is a unique opportunity to build a true enterprise observability capability - improving how we detect, respond to, and understand service impacts across technology that directly supports patient and resident care. You will play a key role in ensuring our digital environment is stable, visible, and responsive, enabling teams to act faster during incidents and clearly understand which services are impacted when disruptions occur.

The opportunity This role sits within our Service Management Platform function, working closely with Major Incident Management and technical teams to improve how monitoring supports real operational outcomes. You will:

• Build and uplift enterprise monitoring capability across infrastructure, networks, cloud, and applications
• Improve incident response, enabling faster detection and resolution of issues
• Provide clear visibility of service impacts, system health, and outages
• Lead the shift from basic monitoring to service-level and application observability
• Deliver insights that help teams make better decisions during incidents

What you'll be doing

• Define and deliver the enterprise observability and monitoring roadmap
• Own and optimise monitoring platforms (including PRTG and associated toolsets)
• Ensure monitoring signals feed into ITSM for incident management and response
• Improve alert quality, signal-to-noise ratio, and operational usefulness
• Develop dashboards and reporting that provide meaningful service insights
• Enable teams to better understand and respond to system degradation and outages
• Establish consistent monitoring standards across technology domains
• Provide training and uplift capability across engineering and operational teams

About you

• You are an experienced technical leader who understands that monitoring is not just tooling - it's about operational visibility, service reliability, and outcomes.
• Experience in monitoring, observability, infrastructure operations, or service reliability
• Experience working across enterprise-scale environments and multiple monitoring platforms
• Hands-on experience with tools such as PRTG, Azure Monitor, ThousandEyes, or similar
• Strong understanding of incident management and ITSM practices
• Experience designing alerts, dashboards, and monitoring frameworks
• Strong problem-solving and root cause analysis capability
• Ability to work across teams and drive capability uplift and adoption

Nice to have: Exposure to application monitoring, synthetic monitoring, or observability concepts (metrics, logs, traces) Experience in healthcare or other highly regulated environments

Why join us

• Make a direct impact on patient and resident care outcomes
• Build and shape a new enterprise-wide capability
• Work in a collaborative, purpose-driven Digital & Technology team
• Flexible hybrid working model (minimum 3 days on-site)
• Opportunity to influence how monitoring and service visibility evolves across a national organisation

Closing Date: 14 September :59pm

Reconciliation Action Plan: At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples. For further information, visit or get in contact at

View Reconciliation Action Plan Code of Conduct: View Code of Conduct

St Vincent's Health Australia has been serving Australians with compassionate health and aged care since our first hospital was established in Sydney in 1857. Founded by the Sisters of Charity more than 180 years ago, St Vincent's is a clinical, research and education leader delivering private hospital, public hospital and aged care services across NSW, VIC and QLD. Our founder, Mary Aikenhead's vision, commitment and inspiration lives on in us and the work we do. From modest beginnings, St Vincent's Health Australia is today the nation's largest not-for-profit health and aged care provider, offering services in Queensland, New South Wales and Victoria, including public and private hospitals and aged care facilities. The St Vincent's family comprises 22,000 outstanding nurses, researchers, cooks, doctors, executives, administrators, cleaners, volunteers and more.