Benefits Analyst (LOA)

We are seeking a detail-oriented, empathetic Leave of Absence (LOA) Specialist to lead end-to-end absence administration across North America. In this role, you will serve as a trusted advisor to employees during critical life moments, ensuring a seamless, compliant, and supportive leave experience.

What You Will Do

• End-to-End Case Management: Manage intake, eligibility reviews, medical certifications, tracking, and return-to-work coordination for medical, parental, personal, military, and disability leaves.

• Multi-Jurisdiction Compliance: Administer leaves in adherence to statutory regulations, including US federal/state laws (FMLA, ADA, State Paid Family & Medical Leaves, California EDD filings), Canadian leave standards (EI sickness benefits, ROE coordination), and Mexican statutory leave processes (IMSS incapacidades).

• Cross-Functional Collaboration: Partner closely with HR, Payroll, Benefits, and people managers to ensure accurate benefit continuity, disability pay coordination, and operational coverage.

• Employee Advocacy & Advisory: Translate complex leave policies, timelines, and income replacement options (STD, LTD, PTO) into clear, compassionate guidance for employees and leaders.

• Accommodations & Return to Work: Facilitate the interactive accommodation process under the ADA and related standards to support smooth workplace transitions.

What You Bring

• Leave Administration Expertise: Proven hands-on experience managing multi-region leaves of absence across the US and Canada (experience with Mexico/IMSS is a strong plus).

• Regulatory Acumen: Solid understanding of absence management frameworks, statutory paid leave laws, disability plans, and healthcare landscapes.

• Exceptional Communication: 2–3 years of experience in employee inquiry resolution, with the ability to explain complex benefit policies with clarity and empathy.

• HR Tech Proficiency: Practical experience utilizing ServiceNow and dedicated absence management systems.

Education & Experience Requirements

• Bachelor’s Degree with 2+ years of experience in Benefits, HR, Finance, or a related field; OR

• Associate Degree with 4+ years of relevant experience; OR

• High School Diploma / GED with 6+ years of relevant experience.