Job Title: Network Operations Resident Engineer

Location: Middleton, NJ (Onsite)

Work Setting: Onsite, 5 days per week

Engagement: Contract – 12 Months

Number of Openings: 1

Role Overview

• As a Network Operations Resident Engineer, you will provide proactive and reactive technical support services to ensure the stability, performance, and continuous improvement of a large-scale enterprise networking environment. You will serve as a trusted technical advisor, supporting day-to-day network operations, technology transformation initiatives, lifecycle management activities, and strategic projects while maintaining a strong focus on customer satisfaction and operational excellence.
• You will work closely with customer stakeholders, the networking vendor's support organizations, and engineering resources to deliver operational excellence, minimize operational risk, and support critical business objectives.
• This role requires a highly motivated engineer with strong experience supporting enterprise campus networks, large-scale switching environments, wireless technologies, network migrations, and customer-facing operational engagements.

Key Responsibilities

• Serve as the primary technical resource supporting network operations and infrastructure initiatives.
• Act as the primary technical liaison between the customer and the networking vendor teams.
• Provide day-to-day support for a large enterprise network environment consisting of campus switching, routing, and wireless infrastructure.
• Develop trusted relationships with customer technical teams and key stakeholders.
• Troubleshoot and resolve complex network issues while coordinating with vendor support and engineering teams.
• Support technology refreshes, network upgrades, migration initiatives, and infrastructure expansion projects.
• Analyze network performance and recommend improvements to increase reliability, scalability, and operational efficiency.
• Develop implementation plans, validation procedures, rollback plans, and operational runbooks.
• Perform software upgrade planning, testing, validation, and deployment support.
• Coordinate hardware lifecycle activities, including replacement planning and RMA management.
• Deliver operational reviews and status updates covering network health, project activities, risks, and ongoing initiatives.
• Provide knowledge transfer and technical mentoring to customer personnel.
• Identify opportunities for automation and operational improvement.
• Define and promote best practices for deployment, operations, and lifecycle management of enterprise networking solutions.

Campus Switching and Routing

• Support enterprise campus switching and routing infrastructure.
• Perform configuration, troubleshooting, maintenance, and operational support activities.
• Troubleshoot VLANs, spanning tree, link aggregation, routing, multicast, and high-availability technologies.
• Support environments utilizing EX Series and QFX Series switching platforms.
• Support software upgrades, hardware replacements, and infrastructure refresh projects.
• Assist with implementation and validation of new network services and capabilities.
• Support large-scale switch deployment, migration, and expansion activities.
• Provide operational support for EVPN/VXLAN-based architectures where applicable.

Wireless and AI-Driven Networking

• Support wireless networking environments utilizing Mist Wireless Assurance.
• Support AI-driven networking operations through Mist Wired Assurance and Marvis AI.
• Utilize AI-driven insights, analytics, and service-level data to proactively identify and resolve issues.
• Analyze user experience metrics, client performance, and network service indicators.
• Support monitoring, optimization, and operational adoption of AI-assisted networking capabilities.
• Assist with wireless modernization and migration initiatives, including transitions from legacy wireless environments to Mist-managed solutions.
• Recommend improvements that enhance user experience, operational visibility, and network performance.

Network Migration and Transformation

• Support large-scale network migration and transformation initiatives.
• Participate in planning, implementation, testing, and validation activities.
• Support migration of legacy networking environments to modern cloud-managed networking platforms.
• Validate operational readiness and ensure successful service adoption following implementation activities.
• Minimize operational risk through structured change management and testing procedures.
• Assist with deployment and activation of newly installed network infrastructure.

Advanced Troubleshooting and Incident Management

• Lead technical investigations for complex and business-critical incidents.
• Perform root cause analysis and recommend corrective and preventative actions.
• Coordinate with vendor support and engineering teams to drive issue resolution.
• Escalate and manage critical technical issues through vendor support processes.
• Correlate issues across wired, wireless, authentication, routing, security, and application domains.
• Develop troubleshooting documentation and operational best practices.
• Manage technical cases through resolution and participate in major incident reviews.

Monitoring, Reporting and Documentation

• Continuously monitor network health and operational performance.
• Produce reports describing incidents, service trends, risks, and improvement opportunities.
• Develop and maintain operational procedures, configuration standards, and network documentation.
• Create implementation, testing, validation, and rollback plans for operational activities.
• Participate in service reviews and operational governance meetings.
• Deliver regular executive and technical status updates to customer stakeholders.

Required Qualifications

• Minimum of 5 years of experience supporting large-scale enterprise network environments.
• Strong experience with enterprise switching and routing technologies.
• Strong operational expertise with EX Series and QFX Series switching platforms.
• Experience supporting large campus network deployments and operations.
• Strong understanding of Layer 2 and Layer 3 networking concepts.
• Experience with routing protocols including OSPF and BGP.
• Experience with Mist Wireless Assurance, Mist Wired Assurance, and Marvis AI.
• Experience supporting large-scale wireless deployments and migration initiatives.
• Strong troubleshooting, fault isolation, and root cause analysis skills.
• Experience supporting large-scale migration, upgrade, and modernization projects.
• Experience working with networking vendor support and engineering teams.
• Strong customer-facing communication and relationship management skills.
• Ability to work independently and serve as a trusted technical advisor.
• Excellent documentation, presentation, and knowledge transfer skills.
• Experience supporting production network environments in highly visible enterprise organizations.
• Must be based and legally authorized to work in the United States.