Quick Overview
Seniority
Mid Senior
Work mode
Hybrid
Location
Raleigh, NC, United States
Posted
18 hours ago
MFAHelp DeskServiceNow
Job Description
HonorVet Technologies is a Service-Disabled Veteran-Owned IT staffing firm, ISO 9001 and ISO 27001 certified, working with federal agencies, state governments, and Fortune 500 enterprise clients across the US. What makes us different isn't a tagline; it's the way we work. We don't forward resumes and hope for the best. We take the time to understand where a professional like you are headed and only reach out when we genuinely believe there's a fit worth exploring.
Job Title: Configuration Analyst
Location: Raleigh, NC 27607 (Hybrid)
Duration: 12 Months
Job Description:
The Configuration Analyst will support user provisioning, MFA enrollment, troubleshooting, and reporting. The primary purpose of the Configuration Analyst is to assist with provisioning and troubleshooting user accounts and issues associated with an identity management system in production and training environments. This position will assist users with understanding multi-factor authentication (MFA) and confirm that each user has successfully enrolled in MFA.
Key Requirements:
Job Title: Configuration Analyst
Location: Raleigh, NC 27607 (Hybrid)
Duration: 12 Months
Job Description:
The Configuration Analyst will support user provisioning, MFA enrollment, troubleshooting, and reporting. The primary purpose of the Configuration Analyst is to assist with provisioning and troubleshooting user accounts and issues associated with an identity management system in production and training environments. This position will assist users with understanding multi-factor authentication (MFA) and confirm that each user has successfully enrolled in MFA.
Key Requirements:
- Experience with the ServiceNow ticketing system.
- Strong analytical and problem-solving skills with clear verbal and written communication.
- Assist with granting user access to enable report generation and exports.
- Ability to research, analyze, and interpret automated system issues.
- Excellent telephone etiquette and communication skills.
- 3 years of experience with browser-based applications.
- 5 years of experience researching, analyzing, and interpreting automated system problems.
- 1 year of experience working in an application-support-based help desk environment (not hardware support).
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