Senior 3rd Line Infrastructure Engineer

An exciting opportunity has arisen to join a growing and well-established IT Managed Service Provider based in Walsall, delivering cloud and infrastructure solutions to businesses across the West Midlands.

They are looking for an experienced Senior 3rd Line Infrastructure Engineer to act as a key technical escalation point, resolving complex infrastructure issues and taking a lead role in client projects, migrations and deployments. This is a varied, hands-on position combining high-level technical support with project delivery and mentoring junior engineers.

What we need from you as a Senior 3rd Line Infrastructure Engineer:

• At least 5 years' experience in a senior 3rd Line technical support role, ideally within an MSP or multi-client environment
• In-depth knowledge of Windows Server and Active Directory
• Strong Microsoft 365 administration and troubleshooting experience
• Experience with Microsoft Intune and Azure cloud infrastructure
• Strong networking knowledge including DNS, DHCP, VPNs and firewalls
• Excellent troubleshooting and problem-solving skills
• A structured approach to technical documentation
• Excellent customer communication and stakeholder management skills
• The ability to take ownership of complex technical issues through to resolution
• Full UK driving licence and access to your own vehicle for local client site visits
• Eligible and willing to undergo a standard/enhanced DBS check

Desirable:

We are particularly interested in candidates with experience in:

• Endpoint security tooling such as Huntress, Datto, SentinelOne, Blackpoint or similar MDR/EDR platforms
• VoIP telephony systems
• Hyper-V and VMware environments
• On-premise to cloud migrations
• Infrastructure and hardware refresh projects

What the role involves:

You will act as a senior technical escalation point for the engineering team and clients, working from the Walsall office as well as visiting local client sites when required. Duties include:

• Taking ownership of complex technical issues escalated by the service desk
• Supporting Managed IT, Microsoft 365, endpoint security, cyber security, backup, VoIP and network infrastructure
• Scoping, planning and delivering infrastructure projects
• Managing on-premise to cloud migrations and hardware refreshes
• Standardising and securing client environments using Microsoft Intune, Azure/Entra ID and Microsoft 365
• Supporting and maintaining physical servers, Hyper-V/VMware environments and network infrastructure
• Delivering advanced troubleshooting and resolving high-level infrastructure issues
• Providing technical leadership and guidance to 1st and 2nd Line Engineers
• Attending local client sites to deliver projects and technical support when required
• Maintaining high standards of customer service and technical documentation

Salary: Competitive salary, depending on experience.

Hours: Full-time, permanent position, primarily office-based in Walsall with local client site travel when required.

Benefits:

• Mileage allowance and expenses paid
• 32 days' holiday including bank holidays
• Company pension
• Free secure parking
• Ongoing training and certification support
• Career development opportunities
• Exposure to modern security and infrastructure technologies
• Varied, hands-on technical and project work
• Supportive and collaborative team environment where your ideas and expertise are valued

Please apply now!