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NEURAGym Manager - NEURAGym (human)

Neura Robotics GmbhStuttgart🇩🇪Germany

Why this role stands out

This role offers a unique opportunity to pioneer a groundbreaking service and shape the future of robotics operations, perfect for a seasoned leader with a passion for innovation and customer success. You'll thrive by building and leading a team, driving operational excellence, and directly influencing product development within a reputable, forward-thinking company. Embrace this chance to make a significant impact and advance your career in a dynamic environment.

Quick overview

SeniorityMid Senior
Employment typeFull Time
Work modeOn Site
LocationStuttgart, Germany
RoboticsCustomer Success

Job description

Your mission & challenges

  • Launch and operate a NEURAGym, proving the service and creating the playbook for future facilities

  • Lead the on-site team (AI Trainer, Robotics Trainer, Logistics) and coordinate the wider support network - Cloud Support, Robotics Service, IT - to deliver a seamless customer experience

  • Own the full customer operations journey - from feasibility check through day-to-day execution to a validated skill running on the robot and ready for roll-out at the customer’s site

  • Monitor utilisation, cost and customer feedback; propose layout, workflow or tooling changes that lift efficiency and business value

  • Feed ground-level insights to the RoboGym Product team, shaping processes, KPIs and the evolving business model

  • Manage the essentials - budget, assets, facility basics and IT uptime - so the team and customers can focus on teaching robots

What we can look forward to

Must have:

  • Degree in Engineering, Applied Sciences, Operations Management or a related field

  • 5 + years leading customer-facing tech operations OR managing large-scale product / programme roll-outs in domains such as robotics, advanced manufacturing, autonomous systems, or cloud services

  • Proven leadership of multidisciplinary teams with direct responsibility for external-customer success

  • Demonstrated ability to turn first-of-a-kind initiatives into clear processes, metrics and playbooks

  • Comfortable switching between technical discussions (robotics, AI pipelines, cloud infra) and business topics (budgets, utilisation, customer value)

  • Data-driven mindset: able to define and refine KPIs that balance efficiency, cost and customer impact

  • Experience managing site-level budgets and coordinating vendors or external service providers

Nice to have:

  • Exposure to cloud-based ML infrastructure or IT support workflows

  • Excellent written and verbal communication; fluent in English and German

  • Hands-on, problem-solving attitude; thrives on keeping multiple projects moving in a fast-changing environment

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ApplyOr apply on Neura Robotics Gmbh's site