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Desktop Support - $25/hr on 1099

Fort Technologies Inc.Ontario, CA🇺🇸United StatesPosted 31 Aug 2026

Why This Role Stands Out

This on-site Desktop Support role offers a competitive $25/hr on a 1099 basis, providing a fantastic opportunity to expand your technical expertise in a dynamic environment. You'll thrive here if you possess strong troubleshooting skills across various operating systems and hardware, enjoy hands-on problem-solving, and are eager to contribute to a reputable technology company. Don't miss out on this chance to grow your career and apply today!

Quick Overview

Seniority
Mid Senior
Work mode
On Site
Location
Ontario, CA, United States
Posted
Yesterday

Job Description

Overview

The L2 Deskside Support Technician provides on-site, second-level IT support at customer locations. This role ensures smooth operations by troubleshooting hardware, software, and network issues, supporting end-user devices, and collaborating with technical teams to deliver high-quality service.

Key Responsibilities

  • Provide hands-on support for desktops, laptops, mobile devices, printers, video conferencing equipment, and peripherals
  • Troubleshoot and resolve incidents related to network and computing devices, escalating when necessary
  • Support remote engineering teams in application packaging, software distribution, image management, MDM, virtualization, and workspace security
  • Deliver priority services for executive and VIP users
  • Maintain accurate documentation in ServiceNow and contribute to reporting requirements
  • Perform IMAC (Install, Move, Add, Change) and break-fix activities
  • Carry out preventative maintenance and follow SME instructions for infrastructure support
  • Ensure exceptional customer service and professional communication across organizational levels

Technical Skills

  • Strong knowledge of Windows and Mac OS, including installation, upgrades, and troubleshooting
  • Experience with Apple iOS devices (iPhones, iPads) setup, reinstall, and support
  • Expertise in imaging computers via PXE or USB (offline media)
  • Familiarity with Intune for device management
  • Proficiency with ServiceNow ticketing system
  • Troubleshooting hardware issues with OEMs (printers, computers, phones)
  • Zebra printer and scanner support
  • Experience with Zscaler firewall, VPN, and Active Directory
  • Remote desktop support tools (LogMeIn)
  • Nexthink for end-user analytics
  • Knowledge of SCCM, Citrix, and similar platforms for workspace services
  • Understanding of TCP/IP networking, domains, and server-client operations
  • Hands-on experience with infrastructure equipment (rack/stack, cabling, data center devices)
  • Familiarity with backup operations and tape management

What You ll Do

  • Troubleshoot desktops, laptops, mobile devices, printers, and peripherals
  • Support Windows, Mac (lightly), and Apple iOS (iPhones/iPads)
  • Log and track issues in ServiceNow
  • Troubleshoot Zebra scanners and printers
  • Handle imaging (PXE/USB), installs, upgrades, and break-fix activities
  • Manage devices with Intune, Active Directory, VPN, and Zscaler firewall
  • Provide VIP/executive support and exceptional customer service

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