Customer Service Workforce Mgmt Analyst

Candidates must be located in the Wash DC, MD, Virginia or WVA locations.

Vega is hiring! Workforce Management Analyst for a remote, contract to hire job opportunity.  Only W2 candidates located in the Wash DC, MD,  Virginia or W.VA locations will be considered for this role.

Responsible for performing analysis of historical business data, including past call and transaction volume, projected business trends and events, and other possible drivers of workforce volume to determine future workload trends and plan staffing levels as appropriate for the Customer Service Center. In this role, the Workforce Mgmt Analyst II will partner with business leaders to develop staffing capacity as well as assist with ad hoc workforce planning analysis requests to ensure adequate coverage to meet and exceed customer service standards.

Job requirement:

• 3 years experience in service center operations or scheduling/forecasting within a call center environment.
• Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.
• Proficient in Microsoft Applications including, Word, Excel, and Access.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Must possess strong statistical and analytical ability and strong organizational skills with a good attention to detail.
• Must have excellent interpersonal, oral and written communication skills.
• Ability to work independently and collaboratively is also required.

If you have a strong background in service center operations or call center experience select apply now and a Vega Staffing Specialist will reach out to you.