P&C Licensed Customer Service Representative

Job Title: P&C Licensed Customer Service Representative

Location: US Remote

Employment Type: Full-time

Industry: Insurance

Requirements

• Active Property & Casualty (P&C) or Personal Lines Agent License in the resident state.
• Equivalent to a high school diploma or GED.
• Prior customer service or call center experience in a fast-paced, high-volume environment, handling back-to-back calls and navigating multiple systems.
• Ability to work flexible schedules within operating hours (7:00 AM–2:00 AM EST), including weekends, holidays, and accommodate schedule changes on short notice.
• Comfortable working in a metrics-driven environment with defined performance goals (CX scores, handle time, quality, adherence, and productivity).
• Ability to perform essential job duties with or without reasonable accommodation in a remote work setup.
• Access to a reliable internet connection and a quiet, dedicated workspace.
• Willingness to complete typing test (24 WPM / 80% accuracy) and other pre-employment assessments as part of the hiring process.