French Speaking Support Specialist - Work In Sofia, Bulgaria

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with high-growth opportunities across the European Customer Support Services sector. We pride ourselves on delivering bespoke career consultancy and facilitating seamless transitions for professionals looking to excel in vibrant, modern business environments.

Job Overview

We are currently scouting for a dedicated professional to join our team in Sofia for a French Speaking Support Specialist position in Bulgaria. This role is ideal for those seeking to build a career within the dynamic Customer Support Services industry while enjoying a fully supported relocation experience.

Key Responsibilities

• Act as the primary point of contact for French-speaking clients, ensuring excellence in all Customer Support Services interactions.
• Resolve complex inquiries through phone, email, and live chat with precision and a professional tone.
• Maintain high levels of customer satisfaction by providing accurate and timely information.
• Document all interactions within our centralized CRM system to ensure seamless service continuity.
• Collaborate with cross-functional teams to identify and escalate recurring technical or service-related issues.
• Meet and exceed performance indicators as outlined by the Customer Support Services management team.
• Participate in ongoing training sessions to stay updated on industry best practices and service protocols.

• Native or fluent French (spoken and written) is mandatory for this role.
• Valid EU passport (mandatory) to facilitate your transition for these French-speaking jobs.
• Strong interpersonal skills with a passion for high-quality Customer Support Services.
• Previous experience in a customer-facing environment is highly desirable.
• Proven ability to adapt to a fast-paced, international office environment in Sofia.
• Proficiency in English to ensure effective communication within our global team.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Comprehensive Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• Exciting opportunities for professional growth within the Customer Support Services sector.
• And Much More...

Life in Bulgaria

Choosing to pursue jobs in Bulgaria offers a unique blend of rich history, modern urban life, and affordable luxury. Bulgaria is known for its stunning landscapes, ranging from mountain ski resorts to beautiful Black Sea beaches, providing a perfect backdrop for a balanced lifestyle. Employees in Sofia enjoy a vibrant social scene, excellent dining, and a sunny, pleasant climate throughout the year.

Our comprehensive relocation package ensures that your move to Bulgaria is smooth and stress-free, allowing you to settle in quickly and enjoy the high quality of life that Bulgaria is famous for. If you are looking for French-speaking jobs that combine professional challenge with an adventurous living experience, this position in the heart of the Balkans is the perfect next step.

How to Apply

If you are ready to elevate your career and embark on an exciting international chapter in the Customer Support Services industry, we invite you to apply now. Click the link below to submit your profile for this French Speaking Support Specialist position in Bulgaria. We look forward to hearing from you!

Best regards,
The Recruitment Team at Mercier Consultancy Group