Why This Role Stands Out
This is an excellent opportunity to build your IT career with a reputable company, gaining valuable experience in first-line support and problem-solving. If you have a passion for technology and enjoy helping others, you'll thrive in this dynamic role as you contribute to client success. Apply today to join a supportive team and advance your skills in a rewarding environment.
Quick Overview
Job Description
Brennan is seeking a Service Desk Analyst to join our Melbourne-based team. The role requires onsite support at client sites up to five days per week, with potential weekend rotation.
You will handle first line inquiries via phone, email and chat, log tickets in ServiceNow, and provide timely, accurate resolutions. Ideal candidates have 12-18 months in a Service Desk or three years in customer support, a IT/CS degree or Certificate IV, and strong knowledge of Windows OS and Office 365.
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