Service Desk Analyst - First Line IT Support & Growth

Brennan is seeking a Service Desk Analyst to join our Melbourne-based team. The role requires onsite support at client sites up to five days per week, with potential weekend rotation.

You will handle first line inquiries via phone, email and chat, log tickets in ServiceNow, and provide timely, accurate resolutions. Ideal candidates have 12-18 months in a Service Desk or three years in customer support, a IT/CS degree or Certificate IV, and strong knowledge of Windows OS and Office 365.