IT Support Officer

• Provide responsive helpdesk support to head office and retail stores


• Support and troubleshoot laptops, desktops, mobile devices and peripherals


• Provide remote support to stores across POS, connectivity and hardware


• Manage user accounts using Active Directory and Microsoft 365 in line with IT processes


• Maintain asset registers and manage device lifecycles


• Monitor and respond to alerts via RMM and security systems


• Assist with network troubleshooting across store WAN/LAN environments


• Support backup monitoring and vendor coordination


• Configure and deploy IT equipment for new starters and store rollouts


• Assist with IT projects including system upgrades and migrations


• Travel to stores in Victoria and interstate when required


• Deliver Level 1/2 IT support across the Support Office and national retail network, reporting to the IT Operations Manager

Requirements

• 1-2 years of experience in IT support or service desk environments


• Strong troubleshooting skills across Windows environments, macOS and Microsoft 365


• Experience supporting distributed sites or multi-location businesses


• Comfortable working full time in the Cremorne office


• Highly regarded: experience working in a retail environment


• Highly regarded: exposure to Point of Sale (POS) systems


• Highly regarded: experience with ERP systems, specifically in fashion retail


• Highly regarded: familiarity with cyber security platforms such as Darktrace and CrowdStrike


• Highly regarded: experience with endpoint management/RMM tools such as NinjaOne


• Highly regarded: understanding of networking concepts such as WAN, LAN and SD-WAN


• Practical and calm under pressure


• Clear communication with non-technical users


• Ability to take ownership of issues through to resolution


• Comfortable working independently and contributing to a collaborative IT team

Core Competencies

Demonstrates expertise in providing Level 1/2 IT support, troubleshooting across Windows and macOS environments, and managing user accounts with Active Directory and Microsoft 365. Proficient in supporting retail environments, including Point of Sale systems and endpoint management tools.

Highest-signal resume keywords

• IT Support Experience


• Troubleshooting Skills


• Active Directory Management


• Point Of Sale (POS) Systems


• Network Troubleshooting

ATS Optimization Keywords
Hard Skills

• Windows Support


• MacOS Support


• Microsoft 365


• Active Directory


• Network Concepts


• Endpoint Management


• RMM Tools


• Device Lifecycle Management


• System Upgrades


• Backup Monitoring

Soft Skills

• Clear Communication


• Ownership


• Calm Under Pressure
  
• Independent Work


• Team Collaboration

Industry Keywords

• Retail Environment


• Multi-Location Business


• Cremorne Office


• WAN


• LAN


• SD-WAN

Tools & Technologies

• Darktrace


• CrowdStrike


• NinjaOne


• RMM Systems


• ERP Systems