Experience Designer

Experience Designer - Inside IR35 - FS

Day Rate - up to £575

Duration - 6 months

Harvey Nash's FS Client are looking to bring in a Customer Experience Designer, you will play an important role in an area that meets the needs of significant customers related to a range of products and services and/or manage a customer advisor team over a given area.

Responsibilities

• Uncover emerging issues and/or needs and identifies potential causes, related issues, key stakeholders and barriers.
• Analys and evaluates the feasibility/relevance of proposals for complex products/services, then develops and amends as necessary with guidance from senior colleagues and/or supervises activities performed by a product development/specialist team.
• Develop and/or delivers a plan for significant aspects of a research programme with guidance from senior colleagues.
• Identify shortcomings, then suggests and implements improvements to existing business practices, while developing and delivering projects or a workstream within the organisation's change management programme with guidance from senior colleagues.
• Take responsibility for implementing a team's formal development framework with guidance from senior colleagues, while informally coaching others throughout the organisation in area of expertise and pursuing and investing in opportunities for own personal development.