Lead IT Support Analyst

Required Skills:

3 + years' experience working in a Tier 3 helpdesk or IT support environment

Experience working in a Windows 7 / 10 environment

Experience utilizing a ticketing system

Experience utilizing Active Directory

Ability to troubleshoot/problem solve issues over the phone

Experience troubleshooting LAN issues (IP Addresses, Gateway, and Subnetting)

Excellent customer service skills

Able to learn/pick up new technologies quickly

Desired Skills:

Basic network administration experience

Associates / Bachelor's Degree in Information Technology or related field of study

Description of Role/Responsibilities: Beacon Hill Technologies is seeking a Tier 3 IT Support Lead to support end users in a Windows environment while helping ensure support processes and procedures are consistently followed across the team. This role requires experience troubleshooting technical issues through a ticketing system, working with Active Directory, resolving LAN connectivity issues, and providing support over the phone. The ideal candidate has strong customer service skills, can quickly learn new technologies, and has experience in a senior help desk or IT support environment. Previous exposure to basic network administration and an IT-related degree are preferred, along with the ability to lead team members and reinforce operational standards.

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future