Application Governance Program Manager

Job#: 3044053

Job Description:
Application Governance Program Manager

Location: Charlotte, North Carolina (On-site)

Role Overview

This role focuses on Application Management related to the Application Infrastructure Technology (AIT) for registered applications. The position involves maintaining the lifecycle and requirements of these applications to ensure compliance with organizational policies and standards. The core function is to review current workflows, develop up-to-date documentation and process charts, and ensure clear RACI charts are published and maintained.

Key Responsibilities

• Document current and future state process maps to standardize application management workflows.
• Evaluate existing workflow processes to identify gaps and ensure clarity, completeness, and scalability.
• Define and document roles, responsibilities, and ownership across application management activities.
• Explore and identify automation opportunities for workflows.
• Partner with Application Managers, engineering teams, and service management stakeholders to drive process adoption.
• Extract, consolidate, and analyze data from multiple systems to identify workflow trends.
• Process data to provide actionable insights and support decision-making.
• Collaborate with data analysts to align reporting, dashboards, and risk analysis.
• Support audit activities by ensuring processes are properly documented.
• Act as a key influencer to drive alignment and adoption of process improvements.

Required Qualifications

Experience: 7+ years of experience in process documentation, technical writing, or business process analysis.

Technical Skills:

• Strong analytical skills and expertise in tools such as Excel, Power Query, and Tableau for data analysis.
• Proficiency in documentation and visual mapping tools like Visio, PowerPoint, SharePoint, and Confluence.
• Experience creating clear, structured process documentation and workflow diagrams.
• Ability to manage and work with data across multiple systems.
• Familiarity with Agile tools like Jira.

Professional Skills:

• Ability to influence and collaborate with cross-functional stakeholders.
• Strong organizational skills and attention to detail.
• Ability to drive clarity and structure in ambiguous or evolving processes.

Preferred Qualifications

• Experience with application governance and lifecycle management.
• An understanding of risk frameworks.
• Familiarity with patch management and remediation workflows.
• Experience supporting audits or working within risk/compliance frameworks.
• Background in technology, infrastructure, or engineering organizations.
• Experience partnering with data analytics teams or working with reporting tools.
• Experience operating in environments undergoing transformation or process optimization.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

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