Project/Program Manager II

Job#: 3042578

Job Description:
Project/Program Manager - Project/Program Manager II

Location: Seattle, Washington (Onsite)

Role Overview

This position is for an operational delivery coordination role focused on managing the lifecycle of network connections, known as "spans," between data centers. The Technical Infrastructure Program Manager (TIPM) will own project coordination from intake to operational handoff. This role ensures projects move through milestones without stalling by coordinating between engineering, field technicians, and multiple supplier teams. Need someone with a fiber background or data center background

Key Responsibilities

• Validate incoming projects to confirm all required inputs from the planning team are present before acceptance.
• Track the readiness of multiple supplier teams, including hardware, optical, and fiber, for each project.
• Escalate and drive resolution for delays or blockers with supplier teams.
• Monitor the progress of automated workflows and coordinate the handoff of projects to the datacenter field team for physical work.
• Manage a queue of 20-40 concurrent projects in various stages of physical build, tracking key milestones.
• Triage escalations from field technicians, resolving coordination issues and routing technical problems to engineers.
• Provide status reporting on project portfolio health, identifying on-track and blocked projects.
• Identify systemic issues and process bottlenecks, escalating them to management for resolution.
• Maintain and improve coordination procedures, handoff checklists, and escalation paths.

Required Qualifications

• Experience in cross-functional project coordination, bridging multiple teams such as engineers, field technicians, and hardware or fiber suppliers.
• Need someone with a fiber background or data center background.
• Familiarity with datacenter operations, including cabling, rack positions, fiber patching, and optical hardware.
• Understanding of the network deployment lifecycle, from project acceptance through physical build to operational turn-up.
• Experience with supplier or vendor coordination in a technical environment.
• Proficiency in workflow and ticket management to track a high volume of concurrent projects.
• Ability to perform incident triage to identify the root cause of project stalls or failures and route to the correct owner.
• Basic knowledge of fiber and optical infrastructure.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

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