IT Help Desk with Security Clearance

IT Specialist (Entry Level)

• A/V & End User Support Location: Hanscom Air Force Base, Lexington, MA Employment Type: 6-Month Contract-to-Hire Pay Rate: $32-$38/hr during contract period Conversion Salary: $80,000 annually + benefits We are seeking an Entry-Level IT Specialist to support end users, conference room technology, and audio/visual systems within a professional government environment at Hanscom Air Force Base. This is an excellent opportunity for candidates with help desk, desktop support, A/V support, military communications, or technical school experience looking to grow into a long-term IT career. Responsibilities
• Provide Tier I support for desktops, laptops, conference rooms, and collaboration technology
• Troubleshoot hardware, software, printer, peripheral, and connectivity issues
• Support Microsoft Teams Rooms and video conferencing environments
• Configure and troubleshoot displays, projectors, microphones, speakers, cameras, and collaboration devices
• Resolve conference room outages and break/fix issues
• Assist with installation and deployment of IT and A/V equipment
• Perform cable management and support structured cabling activities
• Track inventory and document work within a ticketing system
• Conduct preventive maintenance and operational system checks
• Deliver excellent customer service while supporting end users Required Qualifications
• High school diploma or GED

-1-2 years of IT support, desktop support, help desk, technical support, or A/V support experience

• Basic knowledge of Windows operating systems and computer hardware
• Understanding of networking fundamentals and IP connectivity
• Strong troubleshooting and customer service skills
• Ability to pass background screening and drug testing
• Ability to lift up to 40 pounds
• Ability to climb ladders and access ceiling-mounted equipment when needed

Preferred Qualifications

• Experience supporting conference rooms or video conferencing systems
• Experience with Microsoft Teams Rooms
• Experience with Logitech Rally Bar, Crestron, Poly, Cisco, or similar collaboration technologies
• Structured cabling experience including Cat6/Cat6A
• Experience working with ticketing systems
• CompTIA A+, Network+, or related certifications
• Military, internship, trade school, or vocational technology experience Work Environment
• Primarily office and conference room environments
• Hands-on support of collaboration technology and end-user systems
• Some after-hours support may be required
• Opportunity to convert to a permanent employee after six months