Mobile Device Deployment Technician

Contract: W2 only, contract with potential for extension or conversion to full time with the client.
Pay: $30/hour + optional medical, dental, vision, 401(k) match
Location: New York, NY

Overview

The Mobile Device Deployment Technician will be responsible for managing the deployment of corporate iPhones for client staff. This role involves coordinating device allocation, managing asset tracking, and ensuring compliance with company policies. Candidates are encouraged to read further to understand the detailed responsibilities and qualifications.

Key Responsibilities

• Allocate corporate iPhones purchased for client staff
• Create and manage users in the mobile voice recording portal to ensure proper capture of ecomms
• Tag all iPhones with asset tags and enter mandatory device information such as serial number, phone number, brand/model, user GID into the ‘Mobile Asset Tracking Database’
• Enter mandatory device and deployment information into an existing project tracking spreadsheet
• Confirm by checking the ‘Mobile Asset Tracking Database’ that each user being assigned an iPhone has “Signed Off” and accepted delivery of the iPhone
• Check the messaging team’s iPhone project data repository to confirm that users being assigned corporate iPhones have accepted the terms of the BNPP iPhone user policy and mobile app usage terms
• Deploy iPhones to users after all requirements have been met and the users are compliant
• Assist the iPhone recipients with any questions related to the iPhone and how to set up the services being provided by the client.
• Work with the Messaging team staff in charge of coordinating the iPhone deployment to make them aware of any technical or deployment process issues
• Work with the Customer Relations Management staff to review service delivery and ensure that all issues affecting users are addressed and documented
• Escalate deployment issues to their line manager. Their line manager will escalate accordingly

Required Skills

• Minimum of 2 years of IT or business experience
• Ability to work with employees at every level of an organization
• College diploma in Computer Science would be considered an asset
• Organized, task-oriented individual who is able to follow up on any request until completion
• Ability to lead discussions to evolve the current processes (Goal is to standardize the processing)
• Excellent written and verbal communication skills
• Sense of ownership & organization is key to success
• Follow the Bank's methodologies

Required Education

• No Education Requirements

Preferred Skills

• None specified

Why Should I Apply?

This role offers an opportunity to work in a dynamic environment supporting critical device deployment processes. Candidates with a strong organizational background and IT experience will find this position rewarding and impactful.

About CEI:
As a trusted technology partner, CEI delivers solutions that help our customers transform their business and achieve meaningful results. From strategy and custom application development through application management - our technology and digital experience services are tailored to meet each unique need of our customers. Our staffing solutions bring specialized skills to complement our customers' workforce and project requirements.

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